Outdoor Retail Guide: Inspire, Outfit & Delight Customers

The-Orvis-Company-7; Houston (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Orvis is seeking a dynamic Retail Guide to welcome and assist customers in Houston. You will be part of a team that guides outdoor adventures and upholds our values of care, presentation, and exceptional service.

Key duties include creating an inviting store atmosphere, delivering world-class service, and maintaining merchandising standards while learning Orvis products and systems. This role emphasizes customer-centricity and teamwork.

Qualifications

• Deliver world-class customer service with empathy and product knowledge.
• Develop in-depth knowledge of Orvis products and services.
• Learn and apply business programs and store systems.

Responsibilities

• Create a welcoming, inclusive store atmosphere.
• Serve as a brand ambassador in a fast-paced retail setting.
• Demonstrate core values of delighting customers and protecting what we love.
• Restock and maintain store presentation between customers.

Skills

Customer service

Product knowledge

Communication

General computer skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

At Orvis, our Sales Associates are front line Retail Guides—inspiring, outfitting, and guiding customers on their outdoor adventures.

Orvis is where passion and a career meet.

Seeking a dynamic Retail Guide who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager and Lead Retail Guide, you will:

• Create a store atmosphere that is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

WE’RE LOOKING FOR:

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Delivery of world-class customer service through empathy, critical thinking and customer centricity
• Ability to develop in-depth knowledge of Orvis products and services, engage customers and to suggest product in an authentic and helpful manner
• Entrepreneurial spirit and the ability to leverage assets across Orvis’ omnichannel retail platform
• Current computer skills and the ability to learn and apply business programs
• Ability to handle ambiguity, use sound judgement, and solve problems for customers
• Creativity and visual merchandising skills are a plus
• Utilizing time between customers to enhance store presentation through merchandising, maintaining standards, and restocking
• Ability to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

Orvis is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other status protected by applicable law.

For information about how Orvis collects and uses personal information from California applicants, please review our California Applicant Privacy Notice:https://www.orvis.com/california-applicant-notice.html