Outdoor Retail Guide & Customer Experience Champion

The-Orvis-Company-7; Carmel (IN); On-site; USD 26,000 - 38,000; Full time

Job summary

Orvis is seeking a dynamic Retail Guide to inspire customers and outfit them for outdoor adventures in Carmel, IN. You will work with the Store Manager to create a welcoming atmosphere and deliver world-class service.

Responsibilities include brand advocacy, knowledge-building about Orvis products, and supporting store merchandising while maintaining safety and presentation standards.

Qualifications

• Friendly, inviting personality and ability to build relationships with customers and coworkers.
• Deliver world-class customer service through empathy and customer-centric thinking.
• Develop in-depth knowledge of Orvis products and services to confidently suggest products.
• Support omnichannel retail activities and maintain store standards.

Responsibilities

• Create a welcoming store atmosphere and be a brand ambassador.
• Serve as a role model in a fast-paced retail environment.
• Assist customers and guide them through outfitting for adventures.
• Contribute to store merchandising, presentation, and restocking.
• Follow safety policies and maintain a clean workspace.

Skills

Friendly personality

Relationship building

Customer service

Empathy

Critical thinking

Customer centricity

Entrepreneurial spirit

Computer skills

Time management

Visual merchandising

Job description

Orvis is seeking a dynamic Retail Guide to inspire customers and outfit them for outdoor adventures in Carmel, IN. You will work with the Store Manager to create a welcoming atmosphere and deliver world-class service.

Responsibilities include brand advocacy, knowledge-building about Orvis products, and supporting store merchandising while maintaining safety and presentation standards.