Retail Guide

Orvis; Asheville (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Monthly Team Incentive Program

Employer Matched 401(k) savings plan

Generous associate discount

Fly Rod loaner program

Job summary

Orvis in Asheville is seeking a Retail Guide to welcome and outfit customers for outdoor adventures. You will work with the Store Manager and Lead Retail Guide to create a welcoming, brand-centric experience that helps guests find the right gear for their adventures.

You will demonstrate the company values in every interaction, maintain a high standard of store presentation, and collaborate with teammates to deliver world-class service with empathy and teamwork.

Qualifications

• Deliver world-class customer service with empathy and a customer-centric approach.
• Ability to learn in-depth knowledge of Orvis products and services and recommend solutions.
• Maintain a welcoming store atmosphere and adhere to safety standards.

Responsibilities

• Create a store atmosphere that is welcoming and inclusive.
• Serve as a brand ambassador and lead by example in a fast-paced retail environment.
• Demonstrate core values of surprising and delighting customers, pride in product, and protecting what we love.

Skills

Customer service

Relationship building

Empathy

Critical thinking

Visual merchandising

Time management

Problem solving

Learning agility

Merchandising

Safety awareness

Tools

POS systems

Job description

At Orvis, our Sales Associates are front line Retail Guides-inspiring, outfitting, and guiding customers on their outdoor adventures.

Orvis is where passion and a career meet.

Seeking a dynamic Retail Guide who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager and Lead Retail Guide, you will:

• Create a store atmosphere that is welcoming and inclusive


• Serve as a brand ambassador and lead by example in a fast-paced retail environment


• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

WE'RE LOOKING FOR:

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe


• Delivery of world-class customer service through empathy, critical thinking and customer centricity


• Ability to develop in-depth knowledge of Orvis products and services, engage customers and to suggest product in an authentic and helpful manner


• Entrepreneurial spirit and the ability to leverage assets across Orvis' omnichannel retail platform


• Current computer skills and the ability to learn and apply business programs


• Ability to handle ambiguity, use sound judgement, and solve problems for customers


• Creativity and visual merchandising skills are a plus


• Utilizing time between customers to enhance store presentation through merchandising, maintaining standards, and restocking


• Ability to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets


• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

WHAT WE OFFER:

We offer a retail career experience like no other. To be at their best, we recognize that our Retail Guides need time to recharge and connect with nature. We believe in ensuring a great work/life balance, maintaining store operating hours that focus on our most productive periods,and offering a comprehensive benefits package including:

• Monthly Team Incentive Program


• Employer Matched 401(k) savings plan


• Generous associate discount, and opportunities to earn travel credits


• Fly Rod loaner program

To access our California Applicant Privacy Notice, follow this link: https://www.orvis.com/california-applicant-notice.html