Outdoor Patient & Visitor Experience Concierge

Partner's Healthcare; Cambridge (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

The General Hospital Corporation Mass General Brigham seeks a Customer Service Associate to enhance the patient and visitor experience onsite at the hospital. You will serve as a liaison, help visitors navigate the facility, answer questions, and support check-in/check-out processes to ensure a welcoming environment.

Strong communication, empathy, and teamwork are essential. Prior healthcare or customer service experience is preferred, with a High School Diploma or equivalent and potential

Qualifications

• Education: High School Diploma or equivalent; an Associate's Degree in Healthcare Administration or related field preferred.
• Experience in customer service or healthcare setting is preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Assist patients and visitors with navigation and directions within the hospital.
• Address inquiries, concerns, and complaints in a timely, empathetic manner.
• Assist with check-in and check-out processes for patients.
• Act as a liaison between patients, families, and hospital staff to ensure clear communication.
• Inform patients about additional hospital services and programs.

Skills

Customer service

Communication

Empathy

Team collaboration

Office software

Education

High School Diploma

Associate's Degree in Healthcare Administration

Associate's Degree in Related Field

Job description

The General Hospital Corporation Mass General Brigham seeks a Customer Service Associate to enhance the patient and visitor experience onsite at the hospital. You will serve as a liaison, help visitors navigate the facility, answer questions, and support check-in/check-out processes to ensure a welcoming environment.

Strong communication, empathy, and teamwork are essential. Prior healthcare or customer service experience is preferred, with a High School Diploma or equivalent and potential