Patient Experience Advocate

Mass General Brigham - Salem Hospital; Salem (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham in Salem, MA invites applications for a patient and visitor experience liaison. You will greet patients, assist with navigation within the hospital, and coordinate with staff to ensure a welcoming, supportive environment.

The role emphasizes empathetic communication, resolving concerns promptly, and teamwork in a busy healthcare setting. Evening shifts are included; onsite location at 3 Dove Ave with 24 weekly hours.

Qualifications

• Education: High School Diploma or Equivalent required; Associate's Degree Healthcare Administration or related field preferred.
• Experience: 0–1 year in customer service, healthcare, or similar setting.

Responsibilities

• Greet patients, visitors, and staff with a warm and professional demeanor.
• Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
• Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
• Inform patients and visitors about additional hospital services and programs that may benefit them.

Skills

Interpersonal skills

Communication skills

Empathy

Problem solving

Teamwork

Education

High school diploma

Associate's degree preferred

Healthcare administration background preferred

Tools

Microsoft Office Suite

Job description

Mass General Brigham in Salem, MA invites applications for a patient and visitor experience liaison. You will greet patients, assist with navigation within the hospital, and coordinate with staff to ensure a welcoming, supportive environment.

The role emphasizes empathetic communication, resolving concerns promptly, and teamwork in a busy healthcare setting. Evening shifts are included; onsite location at 3 Dove Ave with 24 weekly hours.