Outdoor Patient & Visitor Concierge

1200 The General Hospital Corporation; Cambridge (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

Mass General Brigham is seeking a Customer Service Liaison to enhance the patient and visitor experience in a 100% outdoors setting at our Cambridge-area facility. The role supports navigation, addresses inquiries, and promotes a welcoming hospital image.

You will assist with check-in/check-out, act as a liaison between patients, families and staff, and inform visitors about services and programs available.

Qualifications

• High School Diploma or equivalent required; healthcare admin associate preferred.
• Experience in customer service or healthcare setting is advantageous.
• Strong interpersonal and communication skills essential.

Responsibilities

• Assist patients and visitors with navigation within the hospital.
• Address and resolve patient and visitor inquiries, concerns, and complaints.
• Assist patients with check-in and check-out processes.
• Act as a liaison between patients, families and hospital staff.
• Inform patients and visitors about additional hospital services and programs.

Skills

Customer service

Interpersonal skills

Communication

Empathy

Problem solving

Team collaboration

Education

High School Diploma or Equivalent

Associate's Degree Healthcare Administration

Associate's Degree Related Field

Tools

Microsoft Office

Job description

Mass General Brigham is seeking a Customer Service Liaison to enhance the patient and visitor experience in a 100% outdoors setting at our Cambridge-area facility. The role supports navigation, addresses inquiries, and promotes a welcoming hospital image.

You will assist with check-in/check-out, act as a liaison between patients, families and staff, and inform visitors about services and programs available.