Outdoor Patient Concierge & Navigator

1200 The General Hospital Corporation; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Outdoor work

Job summary

The General Hospital Corporation, part of Mass General Brigham, is seeking a dedicated front-line teammate to enhance the patient and visitor experience in an outdoor, 40-hour evening role at our facility. You will serve as a liaison between patients, families, and hospital staff, providing outstanding customer service and helping with patient navigation.

Responsibilities include greeting guests, resolving inquiries with empathy, guiding to departments, and supporting check-in/check-out to

Qualifications

• Experience in customer service, healthcare preferred.
• Exceptional interpersonal and communication skills.
• Ability to work under pressure with a calm demeanor.

Responsibilities

• Greet patients, visitors, and staff with a warm, professional demeanor.
• Assist patients and visitors with navigation within the hospital and directions to departments.
• Address and resolve patient and visitor inquiries, concerns, and complaints promptly.
• Assist with check-in and check-out processes to ensure a smooth experience.

Skills

Customer service

Communication

Empathy

Education

High School Diploma or Equivalent

Associate's Degree Healthcare Administration preferred

Tools

Microsoft Office Suite

Job description

The General Hospital Corporation, part of Mass General Brigham, is seeking a dedicated front-line teammate to enhance the patient and visitor experience in an outdoor, 40-hour evening role at our facility. You will serve as a liaison between patients, families, and hospital staff, providing outstanding customer service and helping with patient navigation.

Responsibilities include greeting guests, resolving inquiries with empathy, guiding to departments, and supporting check-in/check-out to