Outdoor Field Service Engineer - Surveillance Systems

General Dynamics Information Technology (GDIT); Yuma (AZ); Remote; USD 68,000 - 92,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Job summary

General Dynamics Information Technology (GDIT) seeks a Field Engineer to support Border Patrol surveillance systems, providing on-site technical support, installation, and maintenance from remote locations within 2.5 hours of Campo, CA.

The role requires US citizenship, a valid driver’s license, and eligibility for a Public Trust BI clearance; you will troubleshoot hardware, software, and networks and collaborate with cross-functional teams.

Qualifications

• 2+ years of related experience.
• US Citizenship required: Yes
• Must have a valid driver’s license
• Security Clearance Level: Must be able to obtain a Public Trust BI
• Location: Remote work, must be located within a 2.5 hour drive of Campo, CA
• Must be able to lift at least 35 pounds

Responsibilities

• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
• Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
• A Field Engineer is responsible for promoting and providing GDIT products or services in government customer locations.
• Maximize customer satisfaction to the greatest degree possible, including cases where they are brought in to resolve an issue.
• Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
• Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.
• Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
• Act as a liaison between the GDIT program and customers to increase brand loyalty; prepare training documents and train end-users on proper system use, maintenance, and troubleshooting procedures.
• Offer remote support to government clients, guiding them through troubleshooting steps when on-site visits are not feasible.
• Maintain a productive working relationship with direct and indirect customers while protecting the business interests.
• Assist with customer needs and strive to resolve any issues in a prompt manner.
• Maintain detailed documentation of service visits and report recurring issues for improvements.

Skills

Critical Thinking

Customer Satisfaction

Problem Solving

Technical Support

Troubleshooting

Education

Bachelor of Science preferred; High School diploma mandatory

Job description

General Dynamics Information Technology (GDIT) seeks a Field Engineer to support Border Patrol surveillance systems, providing on-site technical support, installation, and maintenance from remote locations within 2.5 hours of Campo, CA.

The role requires US citizenship, a valid driver’s license, and eligibility for a Public Trust BI clearance; you will troubleshoot hardware, software, and networks and collaborate with cross-functional teams.