Field Service Engineer - Must be within 2.5 hour drive of San Diego, CA

General Dynamics Information Technology; Chula Vista (CA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Job summary

General Dynamics Information Technology, Inc. is seeking a Field Engineer to support a Border Patrol surveillance system, performing on-site troubleshooting, installation, and maintenance along the Southern Border.

This role requires US citizenship, a valid driver's license, and ability to obtain a Public Trust BI. You will travel daily within the assigned area, work with a team, and adapt to new technologies while delivering clear documentation and customer training.

Qualifications

• Provide on-site troubleshooting, diagnosis, and resolution for equipment and systems.
• Conduct root-cause analysis of hardware, software, and network issues to restore functionality.
• Install, configure, and test new equipment according to client specifications.
• Maintain detailed documentation of service visits, issues and solutions.
• Train end-users on proper system use and troubleshooting procedures.

Responsibilities

• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for equipment and systems.
• Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
• Install, configure, and test new equipment and systems according to client specifications and guidelines.
• Promote and provide GDIT products or services at government locations.
• Maintain detailed documentation of service visits and recommendations.

Skills

Troubleshooting hardware

Networking issues

Customer service

Communication skills

Time management

Field driving/logistics

Team collaboration

Education

Bachelor’s degree preferred

High school diploma mandatory

Tools

Microwave systems

Radar systems

Video surveillance systems

Job description

Support a fielded Border Patrol surveillance system who's purpose is to provide situational awareness in support of the Border Patrol's mission. The system is deployed along the Southern Border of the United States and requires someone who enjoys working outdoors, can efficiently manage their time, works with a team and enjoys learning and adapting to new technology.

US Citizenship Required

Must have a valid driver’s license

Security Clearance Level: Must be able to obtain a Public Trust BI

Location: Remote work, must be located within a 2.5 hour drive of Campo, CA

Must be able to lift at least 35 pounds

HOW A FIELD ENGINEER WILL MAKE AN IMPACT

Technical Support and Troubleshooting:

• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
• Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
• A Field Engineer is responsible for promoting and providing GDIT products or services in government customer locations.
• Maximize customer satisfaction to the greatest degree possible, including cases where they are brought in to resolve an issue.

Installation and Maintenance:

• Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
• Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.
• Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.

Customer Training and Support:

• Act as a liaison between the GDIT program and customers to increase brand loyalty. Possess strong communication abilities to maximize customer satisfaction.
• Act as a resource to prepare training documents and train end-users on proper system use, maintenance, and troubleshooting procedures.
• Offer remote support to government clients, guiding them through troubleshooting steps when on-site visits are not feasible.
• Maintain a productive working relationship with direct and indirect customers while protecting the business interests.
• Assist with customer needs and strive to resolve any issues in a prompt manner.

Documentation and Reporting:

• A Field Engineer must work well under deadlines and have problem solving skills. They create performance reports, write SOP’s as well as manage complex projects across different sectors or states.
• Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.
• Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.

Collaboration and Communication:

• Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
• Act as a liaison between the customer and the company to ensure smooth communication and clear expectations.
• Provide support for GDIT business plans and initiatives. Paying substantial attention to detail and organization to present a positive company image on the road.

Must follow strict company and industry privacy regulations. They must create effective technical reports, and present to customers on a regular basis, as well as cultivate new commercial relationships and develop strong partnerships with vendors. They report to the service manager in their department.

WHAT YOU’LL NEED TO SUCCEED:

• Proficiency in troubleshooting hardware, software, and networking issues.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Strong customer service orientation with a problem-solving mindset.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Will need to drive to customer locations (sometime remote) located in the assigned area of responsibility daily to perform routine maintenance and troubleshooting
• GDIT will provide company vehicle
• Provide technical field support for company products by servicing sites and/or delivering or installing equipment.
• Resolve maintenance and operational issues in the field.
• Perform troubleshooting procedures.
• Education: Bachelor of Science preferred; High School diploma mandatory
• Required Experience: 2+ years of related experience. In addition, previous working experience in information technology, network operation or security operation centers may be helpful.
• Required Technical Skills: Experience with Communication systems including Microwave, Radar, and Video surveillance systems a plus

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays