Outbound Sales Specialist

altafiber; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

altafiber seeks a sales-empowered representative to engage current and prospective customers through outbound dialing, selling residential services including home phone, long-distance, internet, and video packages.

You will focus on acquisition, upgrades, and upselling while using Salesforce for lead management and coordinating orders across multiple systems. Strong communication and teamwork are essential to meet sales goals.

Qualifications

• Excellent oral, written, and interpersonal communication skills.
• Knowledge of Microsoft programs and applications.
• Ability to work independently within a team while meeting sales goals.

Responsibilities

• Sell residential services (phone, internet, video) via outbound dialing.
• Acquire new customers, upgrade existing ones, and upsell bundled products.
• Process orders through internal systems and maintain leads in Salesforce.
• Communicate with customers and participate in referral programs.

Skills

Excellent communication

Interpersonal skills

Independent work

Problem solving

Sales aptitude

Education

High school diploma

Tools

Microsoft Office

Salesforce

Job description

Job Purpose

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell
  • Initiate and obtain sales through lead lists while meeting productivity metrics
  • Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber
  • Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
  • Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing
• Place orders for new service and/or changes to existing service through multiple internal ordering systems
• Maintain, track, change, and input leads through SalesForce.com
• Take direction from upper management and complete administrative duties
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber 's referral program

Education

• Four years of High School or equivalent

Experience

• 0 to 2 years of experience
• Prior experience in sales or marketing highly preferred
• Prior experience in telecommunications preferred
• Prior experience in a call center preferred
• Strong organizational and time management skills preferred

Special Knowledge, Skills, And Abilities

• Excellent oral, written, and interpersonal communication skills necessary
• Knowledge of Microsoft programs and applications
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
• Proficient problem solving and analytical skills
• Demonstrated success working in a sales environment

Supervisory Responsibilities

No Supervisory Responsibility