Outbound Sales & Service Rep, Packaged Gases

Matheson Tri-Gas Inc.; Lihue (HI); On-site; USD 28,000 - 29,000; Full time

Job summary

Nippon Sanso Matheson is seeking a motivated Inside Sales/Customer Service Associate to manage sales campaigns, schedule appointments for the sales team, and pursue direct quotes when appropriate. You will assess customer satisfaction with NSM products and services and relay insights to sales and marketing leadership.

You will place outbound calls, provide quotes, identify opportunities, restock and organize showroom merchandise, and support warehouse tasks as needed.

Qualifications

• High school diploma and/or experience in outbound calling/inside sales or marketing.
• Excellent customer service skills and ability to manage customer relationships.
• Ability to work independently and under pressure to meet deadlines.
• Clear and effective speaking manner for explaining information to customers and employees.
• Ability to perform basic arithmetic operations.
• Ability to learn NSM's business/product types and systems.
• Excellent telephone communications skills.
• Excellent organizational skills.
• Intermediate knowledge of Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Place outbound calls to schedule appointments and notify sales of times.
• Provide quotes or complete sales to gain new business when appropriate.
• Identify opportunities and communicate with relevant functions for follow-up.
• Restock and organize showroom merchandise; keep displays in order.
• Manage product requests, pricing, and technical information.
• Assist in warehouse tasks like shipping, receiving, and stocking.
• Maintain showroom cleanliness according to management procedures.
• Identify leads and manage pre-qualification with sales and marketing.
• Track results of outbound campaigns.
• Back up inbound customer service when needed.
• Comply with DOT and OSHA regulations; observe all safety rules.
• Perform other duties as assigned.

Skills

Outbound calling

Inside sales

Customer service

Communication skills

Numeracy

Product knowledge

Independent work

Organizational skills

MS Office

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Nippon Sanso Matheson is seeking a motivated Inside Sales/Customer Service Associate to manage sales campaigns, schedule appointments for the sales team, and pursue direct quotes when appropriate. You will assess customer satisfaction with NSM products and services and relay insights to sales and marketing leadership.

You will place outbound calls, provide quotes, identify opportunities, restock and organize showroom merchandise, and support warehouse tasks as needed.