Inside Sales & Customer Support - Packaged Gases

Matheson Tri-Gas Inc.; Santa Rosa (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Nippon Sanso Matheson is seeking a proactive Inside Sales Support associate in Santa Rosa, CA. The role focuses on outbound calling to schedule appointments for the sales team, processing quotes where appropriate, and capturing customer feedback to improve satisfaction.

You will collaborate with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service to drive growth. The ideal candidate has strong customer-service skills, the ability to work independently under deadlines, and comfort

Qualifications

• High School diploma or equivalent.
• Excellent customer service skills.
• Ability to work independently under deadlines.
• Clear and effective speaking to explain information.
• Ability to add, subtract, multiply, and divide with whole numbers, fractions and decimals.
• Ability to learn NSM's business/product types/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• MS Office proficiency (Word, Excel, Outlook)

Responsibilities

• Place outbound calls to schedule appointments for sales with new or existing customers.
• Provide quotes or close sales if appropriate to gain new business.
• Identify opportunities and relay information to the appropriate function.
• Restock/store merchandise and keep shelves orderly.
• Manage product requests and pricing/technical information.
• Assist in warehouse tasks including shipping, receiving, and stocking.
• Maintain showroom cleanliness as directed by management.
• Identify lead sources and manage pre-qualification with sales and marketing.
• Track results of outbound campaigns and support inbound service as needed.
• Ensure compliance with DOT and OSHA regulations and follow safety rules.
• Perform other projects and duties as assigned.

Skills

Customer service

Independent worker

Clear speaking

Mathematics

MS Office

Telephone skills

Organizational skills

Learn NSM systems

Relationship management

Education

High School diploma

Job description

Nippon Sanso Matheson is seeking a proactive Inside Sales Support associate in Santa Rosa, CA. The role focuses on outbound calling to schedule appointments for the sales team, processing quotes where appropriate, and capturing customer feedback to improve satisfaction.

You will collaborate with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service to drive growth. The ideal candidate has strong customer-service skills, the ability to work independently under deadlines, and comfort