Outbound Sales & Customer Service Rep - Packaged Gases

Nippon Sanso Matheson; Lima (OH); On-site; USD 32,000 - 34,000; Full time

Job summary

Nippon Sanso Matheson in the United States is seeking an inside sales clerk to drive outbound campaigns, schedule appointments, and support sales activities. You will quote and close deals when campaigns allow, and gather customer insights to inform follow-up actions across sales and marketing teams.

The role demands strong communication, the ability to work under pressure, and meticulous handling of product information and pricing requests. Office duties and showroom upkeep are also involved.

Qualifications

• High School diploma required; experience in outbound calling or sales desirable.
• Excellent customer service skills and ability to build relationships.
• Ability to work independently under pressure to meet deadlines.
• Clear and effective spoken communication for customers and staff.
• Basic math for pricing and quotes.
• Ability to learn Nippon Sanso Matheson’s products and systems.

Responsibilities

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
• Probes and identifies problematic situations/opportunities that could protect or yield new business for Nippon Sanso Matheson and communicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by procedures set forth by management.
• Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• Tracks result of outbound campaign efforts.
• Backs up inbound customer service, as needed.
• Comply with all DOT and OSHA regulations.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned

Skills

Outbound calling/inside sales

Customer service

Communication skills

Independent work

Microsoft Office proficiency

Education

High School Diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Nippon Sanso Matheson in the United States is seeking an inside sales clerk to drive outbound campaigns, schedule appointments, and support sales activities. You will quote and close deals when campaigns allow, and gather customer insights to inform follow-up actions across sales and marketing teams.

The role demands strong communication, the ability to work under pressure, and meticulous handling of product information and pricing requests. Office duties and showroom upkeep are also involved.