Outbound Operations Lead - 3PL High-Volume Fulfillment

Insight Global; American Fork (UT); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is seeking a hands-on Outbound Manager to guide a high-volume warehouse in a structured 3PL setting. You will be part of a succession plan for the Operations Manager, developing into broader leadership while ensuring continuity and strong performance.

You will lead 4 dispatch supervisors, oversee up to 150,000 orders per month, and drive metrics on order turnaround, accuracy, productivity, and labor planning, while mentoring teams and using data-driven process improvements with

Qualifications

• 3–5+ years experience in 3PL, logistics, distribution, or eCommerce fulfillment.
• Proven leadership experience in outbound warehouse operations.
• Strong experience managing KPIs, reporting, and performance metrics.
• Demonstrated ability in: Labor planning & workforce optimization, Coaching supervisors and building teams, Driving process improvements through data.
• Experience with WMS and operational systems.

Responsibilities

• Lead all outbound warehouse operations in a high-volume, multi-client 3PL environment (45+ clients, 1M+ SKUs)
• Manage 4 Dispatch Supervisors and warehouse teams Oversee peak volumes of up to 150,000 orders/month (single client)
• Drive performance across key metrics: Order turnaround times
• Pick & inventory accuracy
• Productivity & labor efficiency
• Aged orders & SLA adherence Team training and morale
• Execute labor planning and resource allocation
• Analyze operational data and reports to drive continuous improvement
• Ensure adherence to structured systems, processes, and WMS tools

Skills

Outbound leadership

KPIs & metrics

Labor planning

Coaching supervisors

Tools

WMS systems

Job description

Insight Global is seeking a hands-on Outbound Manager to guide a high-volume warehouse in a structured 3PL setting. You will be part of a succession plan for the Operations Manager, developing into broader leadership while ensuring continuity and strong performance.

You will lead 4 dispatch supervisors, oversee up to 150,000 orders per month, and drive metrics on order turnaround, accuracy, productivity, and labor planning, while mentoring teams and using data-driven process improvements with