3PL Operations Lead

NATIONAL DISTRIBUTION & CONTRACTING INC; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

NATIONAL DISTRIBUTION & CONTRACTING INC is seeking a 3PL Operations Lead to support the warehouse supervisor in driving daily performance across inbound and outbound activities, handling pallets and shipments. You will lead a team of five associates, ensure on-time delivery, and maintain high inventory accuracy.

This role requires hands-on leadership, problem-solving, and strong literacy with WMS, TMS, and ERP data tools.

Qualifications

• High school diploma or GED required.
• Associates degree or higher preferred.
• Minimum 3 years in a distribution or manufacturing environment.
• Minimum 1 year in a leadership role.
• Strong literacy with WMS, TMS and ERP data tools.

Responsibilities

• Lead inbound and outbound activities and coordinate delivery schedules.
• Directly supervise a team of five associates and manage daily performance.
• Assist with item quality checks, returns, and discrepancy resolution.
• Generate and analyze reports from WMS/ERP/TMS to monitor inventory and throughput.
• Promote safety and maintain a safe work environment through coaching and training.

Skills

Leadership

Problem solving

Planning & analysis

Team building

Communication

Education

High school diploma

Associates degree or higher preferred

Tools

Excel

WMS

TMS

ERP data warehousing tools

Sales Cube

COGNOS

Business Objects

Job description

3PL Operations LeadPosition Summary:The 3PL Operations Lead supports the warehouse supervisor/manager in driving daily performance across inbound and outbound operations for a large third-party logistics (3PL) account, handling approximately 50-250 pallets inbound and outbound per day. This role leads a team of 5 warehouse associates, delivers an exceptional customer experience, and drives inventory accuracy across the operation.Key Responsibilities:Lead and coordinate daily inbound and outbound activities, including maintaining delivery schedules across LTL, Full Truckload, and container shipmentsDirectly supervise a team of 5 associates, providing daily leadership, task assignment, and performance management for inbound and outbound functionsAssist with new item quality checks and new item setup processesManage inbound returns and partner with internal and external teams to resolve discrepancies quickly and effectivelyDesign and refine process workflows to improve overall departmental productivity and throughputMonitor and audit receipt and shipment transactions; recommend process changes to ensure adherence to corporate policy and reduce inventory shrinkageCollaborate with Purchasing, IT, and Customer Service teams to research and resolve inventory discrepancies between systems, carriers, and customer accountsGenerate, modify, and analyze reports from WMS, ERP, TMS, and other data sources to monitor inventory movement, optimize slotting, and resolve inventory issuesProactively manage damaged shipments and lot-control information to maintain high in-stock levels and customer satisfactionHelp maintain a safe work environment through daily monitoring of employee activity, constructive coaching, and weekly safety training sessionsPerform other duties as assignedJOB QUALIFICATIONS AND REQUIREMENTSEducation:Must have High school diploma, GED, or equivalent educationAssociates degree or higher preferredExperience:Minimum of 3 years of experience in a distribution or manufacturing environmentMinimum 1 year of experience in a leadership roleKnowledge/Skills:Ability to proactively solve problems is criticalPersonal Computer/System literacy is required, including but not limited to: proficiency with Microsoft Excel, Google Docs, WMS, TMS, ERP data warehousing tools such as Sales Cube, COGNOS, or Business Objects...etcPrevious forklift experienceStrong skills in planning, analysis, organizing and team buildingExcellent people skills, motivational ability and a positive attitude are key to success.Spanish language proficiency preferred