Outbound Manager

Insight Global; American Fork (UT); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is seeking a hands-on Outbound Manager to guide a high-volume warehouse in a structured 3PL setting. You will be part of a succession plan for the Operations Manager, developing into broader leadership while ensuring continuity and strong performance.

You will lead 4 dispatch supervisors, oversee up to 150,000 orders per month, and drive metrics on order turnaround, accuracy, productivity, and labor planning, while mentoring teams and using data-driven process improvements with

Qualifications

• 3–5+ years experience in 3PL, logistics, distribution, or eCommerce fulfillment.
• Proven leadership experience in outbound warehouse operations.
• Strong experience managing KPIs, reporting, and performance metrics.
• Demonstrated ability in: Labor planning & workforce optimization, Coaching supervisors and building teams, Driving process improvements through data.
• Experience with WMS and operational systems.

Responsibilities

• Lead all outbound warehouse operations in a high-volume, multi-client 3PL environment (45+ clients, 1M+ SKUs)
• Manage 4 Dispatch Supervisors and warehouse teams Oversee peak volumes of up to 150,000 orders/month (single client)
• Drive performance across key metrics: Order turnaround times
• Pick & inventory accuracy
• Productivity & labor efficiency
• Aged orders & SLA adherence Team training and morale
• Execute labor planning and resource allocation
• Analyze operational data and reports to drive continuous improvement
• Ensure adherence to structured systems, processes, and WMS tools

Skills

Outbound leadership

KPIs & metrics

Labor planning

Coaching supervisors

Tools

WMS systems

Job description

Our Client is seeking a hands-on Outbound Manager to lead high-volume warehouse operations within a structured 3PL environment. This role is part of a succession plan for the Operations Manager, offering exposure to broader operational leadership responsibilities over time. This is a critical hire due to upcoming leadership gaps, requiring someone who can ensure continuity, drive performance, and develop into a senior operations leader.

Key Responsibilities

Lead all outbound warehouse operations in a high-volume, multi-client 3PL environment (45+ clients, 1M+ SKUs)

Manage 4 Dispatch Supervisors and warehouse teams Oversee peak volumes of up to 150,000 orders/month (single client)

Drive performance across key metrics: Order turnaround times

Pick & inventory accuracy

Productivity & labor efficiency

Aged orders & SLA adherence Team training and morale

Execute labor planning and resource allocation

Analyze operational data and reports to drive continuous improvement

Ensure adherence to structured systems, processes, and WMS tools

Required Qualifications:

3–5+ years experience in 3PL, logistics, distribution, or eCommerce fulfillment

Proven leadership experience in outbound warehouse operations

Strong experience managing KPIs, reporting, and performance metrics

Demonstrated ability in: Labor planning & workforce optimization, Coaching supervisors and building teams, Driving process improvements through data

Experience with WMS and operational systems

NICE TO HAVE SKILLS AND EXPERIENCE

• Hands-on leader who leads from the floor Process-driven, structured, and highly organized Calm under pressure; proactive and decisive
• Strong analytical and planning skills
• Passionate about team development and continuous improvement
• Long-term career mindset with ambition to grow into senior leadership