Outbound Customer Care Specialist

NuVet Labs; Westlake Village (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

NuVet Labs in Westlake Village, CA is seeking a full-time Outbound Customer Service Representative for our Direct-to-Consumer team. This in-office role emphasizes calling existing customers (no cold calling) with a focus on gathering updated information to continue orders.

Training is provided, and the position offers a long-term path within the company as you learn upsell and cross-sell opportunities. The role supports potential career progression to Customer Service Representative or Account

Qualifications

• Outbound calls to existing customers with no cold calling.
• Follow approved scripts and comply with guidelines.
• Interest in health/nutrition or pet wellness.
• Based in Westlake Village, CA, in-office role (Mon-Fri).
• Training provided and potential for career growth to CSR/AE.

Responsibilities

• Communicate via outbound calls and email to customers.
• Follow approved scripts to set proper expectations and meet compliance needs.
• Use rebuttals to overcome objections.

Skills

Outbound calling

Customer service

No cold calling

Telephone/email communication

Job description

NuVet Labs in Westlake Village, CA is seeking a full-time Outbound Customer Service Representative for our Direct-to-Consumer team. This in-office role emphasizes calling existing customers (no cold calling) with a focus on gathering updated information to continue orders.

Training is provided, and the position offers a long-term path within the company as you learn upsell and cross-sell opportunities. The role supports potential career progression to Customer Service Representative or Account