Outbound Customer Service Representative

NuVet Labs; Westlake Village (CA); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

NuVet Labs in Westlake Village, CA is seeking a full-time Outbound Customer Service Representative for our Direct-to-Consumer team. This in-office role emphasizes calling existing customers (no cold calling) with a focus on gathering updated information to continue orders.

Training is provided, and the position offers a long-term path within the company as you learn upsell and cross-sell opportunities. The role supports potential career progression to Customer Service Representative or Account

Competenze

• Outbound calls to existing customers with no cold calling.
• Follow approved scripts and comply with guidelines.
• Interest in health/nutrition or pet wellness.
• Based in Westlake Village, CA, in-office role (Mon-Fri).
• Training provided and potential for career growth to CSR/AE.

Mansioni

• Communicate via outbound calls and email to customers.
• Follow approved scripts to set proper expectations and meet compliance needs.
• Use rebuttals to overcome objections.

Conoscenze

Outbound calling

Customer service

No cold calling

Telephone/email communication

Descrizione del lavoro

This is an in-office (not remote) position in our Westlake Village, CA facility. The schedule is Mon-Fri (no nights, and no weekends).

We are a growing pet nutrition company looking for a full-time Outbound Customer Service Representative to join our Direct-to-Consumer team.

We provide training so whether you are experienced or new to the workforce, you can succeed with us! Our ideal candidate is looking for a long-term stable position, is technically savvy, loves animals, and has an interest in health and wellness or nutrition.

In this role, you will make outbound calls to existing customers, ABSOLUTELY NO COLD CALLING. Your primary focus will be calling to get updated information for existing customers to ensure they continue ordering with us.

There will also be potential to learn to upsell, and cross-sell from our product portfolio, with a potential career path to Customer Service Representative and/or Account Executive.

Duties/Responsibilities

• Communicate via outbound phone calls, as well as email.
• Follow approved scripts on outbound calls to ensure proper expectations have been set and all compliance needs have been met.
• Use provided rebuttals to overcome objections.