Veterinary Care Call Center Specialist

Success Today Staffing; New Baltimore (MI); On-site; USD 17,000 - 18,000; Full time

Job summary

Veterinary United is seeking a friendly Call Center Representative to handle inbound and outbound customer calls, answering questions and resolving issues. You will provide information on products and services, document interactions, and maintain confidentiality while upholding company policies.

The role requires strong listening, problem-solving, and customer service skills, with prior call center experience preferred. Join a team focused on animal wellness and community impact.

Qualifications

• High school diploma or equivalent.
• Strong listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Ability to work under pressure in a fast-paced environment.
• Good customer service and interpersonal skills.
• Previous call center or customer service experience is a MUST.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Make outbound calls to customers when required.
• Resolve customer complaints and inquiries efficiently.
• Provide accurate information about products, services, and company policies.
• Document customer interactions in the system.
• Escalate complex issues to supervisors or appropriate departments.
• Meet performance targets such as call handling time and customer satisfaction.
• Maintain confidentiality of customer information.
• Follow company procedures and communication guidelines.

Skills

Call center experience

Strong listening

Problem solving

Typing skills

Customer service

Education

High school diploma

Tools

Computer basics

Job description

Veterinary United is seeking a friendly Call Center Representative to handle inbound and outbound customer calls, answering questions and resolving issues. You will provide information on products and services, document interactions, and maintain confidentiality while upholding company policies.

The role requires strong listening, problem-solving, and customer service skills, with prior call center experience preferred. Join a team focused on animal wellness and community impact.