Remote Veterinary Customer Support Specialist

MARS Veterinary; Loveland (CO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

Tuition Reimbursement

Life Insurance

Disability (Short/Long Term)

Pet Care Discounts

Job summary

Antech Diagnostics in Loveland, CO seeks a Customer Support Specialist to deliver empathetic veterinary diagnostic support. The role handles inbound calls, processes orders, and maintains CRM data while building strong customer relationships.

Ideal candidates have 2+ years in a call center and familiarity with vet IT systems, ERP tools, and Salesforce. Collaboration with teams and distributors is essential to ensure high-quality service.

Qualifications

• 2+ years of experience in a call center environment preferred.
• Knowledge of veterinarian IT and clinical diagnostic environments preferred.
• Strong communication and data-entry skills are essential.

Responsibilities

• Provide superior customer service and handle customer concerns with a solution-oriented approach.
• Answer inbound calls, enter orders, and service accounts using CRM/ERP and Microsoft tools.
• Identify sales opportunities and relay leads to the appropriate teams.
• Maintain accurate data in Salesforce.com and set up new accounts.
• Collaborate with distributors and partners to ensure customer satisfaction.
• Perform other duties as assigned.

Skills

Customer service

Call center

CRM software

Salesforce

Microsoft Office

Communication

Education

High school diploma

Associate degree preferred

Tools

Salesforce.com

ERP software

Job description

Antech Diagnostics in Loveland, CO seeks a Customer Support Specialist to deliver empathetic veterinary diagnostic support. The role handles inbound calls, processes orders, and maintains CRM data while building strong customer relationships.

Ideal candidates have 2+ years in a call center and familiarity with vet IT systems, ERP tools, and Salesforce. Collaboration with teams and distributors is essential to ensure high-quality service.