Outage Response Analyst - Electric Utilities Dispatcher

PINNACLE GROUP (Pinnacle Technical Resources); Norfolk (VA); On-site; USD 34,000 - 39,000; Full time

Job summary

PTR Global in Norfolk, Virginia is seeking an entry-level Operations Analyst to gather and analyze data to locate power outages and efficiently dispatch crews. The role involves coordinating first responders, handling ARCOS callouts, and managing overtime shifts onsite.

The position emphasizes strong communication, multi-tasking, and customer service skills. This 12-month contract requires a high school diploma and supports a fully onsite schedule in Norfolk.

Qualifications

• Minimum High School Diploma or GED.
• Ability to handle multiple tasks and prioritize effectively under pressure.
• Strong analytical skills to process large data sets and create action plans.
• Excellent verbal and written communication skills.
• Prior dispatch experience (e.g., 911 or utilities operations centers).
• Strong customer service skills with operations analyst background.

Responsibilities

• Analyze customer calls and computer data to identify and address power outages.
• Dispatch first response personnel and repair crews efficiently.
• Perform callouts in ARCOS for service restoration, emergencies, and planned overtime.
• Handle multiple tasks from start to finish, prioritizing and adapting to changing priorities.
• Provide strong customer service support to internal and external clients.

Skills

Dispatch experience

Analytical skills

Customer service

Communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Tools

ARCOS

Job description

PTR Global in Norfolk, Virginia is seeking an entry-level Operations Analyst to gather and analyze data to locate power outages and efficiently dispatch crews. The role involves coordinating first responders, handling ARCOS callouts, and managing overtime shifts onsite.

The position emphasizes strong communication, multi-tasking, and customer service skills. This 12-month contract requires a high school diploma and supports a fully onsite schedule in Norfolk.