Operations Analyst

Ipro Networks Pte. Ltd.; Norfolk (VA); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Ipro Networks Pte. Ltd. is looking for an Operations Analyst in Norfolk, VA. This contract role involves analyzing data related to customer calls and dispatching personnel to manage power outages and emergencies. The ideal candidate will possess strong customer service skills and the ability to work under pressure.

The pay ranges from $25/hr to $29/hr based on various factors such as experience and education, and the position requires a minimum High School Diploma. Join us to be a part of a diverse team committed to inclusivity.

Qualifications

• Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels.
• Strong communication skills both verbal and written.
• Nice to have hands on dispatch/operations center experience.

Responsibilities

• Gathers and analyzes customer calls to determine location and cause of power outages.
• Efficiently dispatches first response personnel and repair crews.
• Performs callouts in ARCOS for service restoration and emergencies.

Skills

Ability to handle multiple tasks

Strong customer service skills

Ability to analyze large datasets

Ability to work under pressure

Prior dispatch skills

Education

Minimum High School Diploma/GED

Job description

Job Title: Operations Analyst

Position Type: Contract (12 months, with possibility of extension)

Schedule: Rotating Shift Work / 6-week schedule, including weekends and holidays as needed

Location: 2700 CROMWELL DRIVE Norfolk, VA 23509

Pay Rate: $25/hr – $29/hr (W2)

Top Required Skills

1. Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
2. Ability to work under pressure and make well thought out decisions
3. Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
4. Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
5. Prior dispatch skills (911 operations centers, utilities operations centers, etc.)

Soft Skill Requirements

• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

High Level Project Overview

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill‑shifts.

Preferred Years of Experience

• Nice to have hands on dispatch/operations center experience

Education

• Minimum High School Diploma/GED

Preferred Candidate Industries / Experience

• Prior utilities operations center experience or 911 operations center experience as an operations analyst

Compensation

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Equal Opportunity Employer Statement

IntelliPro is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.