Operations Analyst (Dispatcher - Electric, Utilities domain)

PINNACLE GROUP (Pinnacle Technical Resources); Norfolk (VA); On-site; USD 34,000 - 39,000; Full time

Job summary

PTR Global in Norfolk, Virginia is seeking an entry-level Operations Analyst to gather and analyze data to locate power outages and efficiently dispatch crews. The role involves coordinating first responders, handling ARCOS callouts, and managing overtime shifts onsite.

The position emphasizes strong communication, multi-tasking, and customer service skills. This 12-month contract requires a high school diploma and supports a fully onsite schedule in Norfolk.

Qualifications

• Minimum High School Diploma or GED.
• Ability to handle multiple tasks and prioritize effectively under pressure.
• Strong analytical skills to process large data sets and create action plans.
• Excellent verbal and written communication skills.
• Prior dispatch experience (e.g., 911 or utilities operations centers).
• Strong customer service skills with operations analyst background.

Responsibilities

• Analyze customer calls and computer data to identify and address power outages.
• Dispatch first response personnel and repair crews efficiently.
• Perform callouts in ARCOS for service restoration, emergencies, and planned overtime.
• Handle multiple tasks from start to finish, prioritizing and adapting to changing priorities.
• Provide strong customer service support to internal and external clients.

Skills

Dispatch experience

Analytical skills

Customer service

Communication

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Tools

ARCOS

Job description

Operations Analyst (Dispatcher - Electric, Utilities domain)
Professional(Other) | Professional(Other) Norfolk , Virginia Contract Oct 1, 2026

Position: Operations Analyst (Dispatcher - Electric, Utilities domain)
Location: Norfolk, VA 23509
Duration:12 months
Job ID: 180147
Pay Range: $25- $28/hr. W2

Job Overview:

This entry-level Operations Analyst role involves gathering and analyzing customer calls and various computer data to determine the location and cause of power outages. The analyst will efficiently dispatch first response personnel and repair crews to provide quick and logical responses to outages and emergency situations. Additional responsibilities include performing callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. This is a fully onsite position located in Norfolk, Virginia, with a rotating shift schedule, including weekends and holidays as needed.

Responsibilities:

• Analyze customer calls and computer data to identify and address power outages.
• Dispatch first response personnel and repair crews efficiently.
• Perform callouts in ARCOS for service restoration, emergencies, and planned overtime.
• Handle multiple tasks from start to finish, prioritizing and adapting to changing priorities.
• Provide strong customer service support to internal and external clients.

Position: Operations Analyst (Dispatcher - Electric, Utilities domain)
Location: Norfolk, VA 23509
Duration:12 months
Job ID: 180147
Pay Range: $25- $28/hr. W2

Job Overview:

This entry-level Operations Analyst role involves gathering and analyzing customer calls and various computer data to determine the location and cause of power outages. The analyst will efficiently dispatch first response personnel and repair crews to provide quick and logical responses to outages and emergency situations. Additional responsibilities include performing callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. This is a fully onsite position located in Norfolk, Virginia, with a rotating shift schedule, including weekends and holidays as needed.

Responsibilities:

• Analyze customer calls and computer data to identify and address power outages.
• Dispatch first response personnel and repair crews efficiently.
• Perform callouts in ARCOS for service restoration, emergencies, and planned overtime.
• Handle multiple tasks from start to finish, prioritizing and adapting to changing priorities.
• Provide strong customer service support to internal and external clients.

Qualifications:

• Minimum High School Diploma or GED.
• Ability to handle multiple tasks and prioritize effectively under pressure.
• Strong analytical skills to process large subsets of data and create action plans.
• Excellent verbal and written communication skills.
• Prior experience in dispatch roles (e.g., 911 operations centers, utilities operations centers).
• Strong customer service skills with hands-on experience in operations analyst roles.
• Ability to lead, collaborate, and work effectively in multi-disciplinary teams.

Pay Range: $25- $28/hr. W2

About PTR Global:

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

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