Operations Analyst

Westinghouse Electric Company LLC; Massachusetts; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401(k) Savings Plan

Paid Vacations

Job summary

WECTEC Staffing Services is hiring an Operations Analyst to work onsite in Herndon, VA. In this role, you will gather and analyze data to respond to power outages, dispatch personnel, and perform necessary callouts.

The ideal candidate has a High School Diploma and experience in customer service and operations analysis. WECTEC offers competitive pay and benefits, committed to ensuring safe and effective workplace practices.

Qualifications

• Minimum High School Diploma/GED required.
• Experience in analyzing data and developing action plans.
• Customer service experience in an operations analyst role.

Responsibilities

• Gather and analyze customer calls and data to find outages.
• Dispatch personnel to respond to outages and emergencies.
• Perform callouts for service restoration and planned overtime.

Skills

Customer service skills

Dispatch skills

Data analysis

Prioritization

Education

High School Diploma/GED

Job description

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Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role:

Operations Analyst

Herndon, VA

12 Months

Local Candidates - Onsite

Key Responsibilities:

• Gather and analyze customer calls and multiple computer data to determine location and cause of power outages.
• Dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
• Perform callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

Qualifications:

• Minimum High School Diploma/GED
• from start to finish, prioritizing and handling always changing priority levels
• Analyze large subsets of data from multiple information sources and determine and create appropriate action plans
• Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
• Prior dispatch skills (911 operations centers, utilities operations centers)

Our Safety Pledge to You:

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $25.00 - $30.00.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

Get connected with WECTEC Staffing Services on social media: LinkedIn

Equal Opportunity Employer including Veterans and Individuals with Disabilities

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