Operations Analyst

Westinghouse Electric Company; Canton (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Paid vacations

Job summary

Westinghouse Electric Company Staffing Services is seeking an Operations Analyst in Herndon, VA for onsite work. The role involves analyzing data and coordinating dispatch to restore services for outages and emergencies.

The position requires hands-on dispatch center experience, ability to handle shifting priorities, and strong customer service skills. Local candidates preferred for an onsite assignment with competitive pay and benefits.

Qualifications

• High school diploma or GED required.
• Experience in dispatch/operations center.
• Ability to manage changing priorities from start to finish.
• Ability to analyze large data sets from multiple sources and create action plans.
• Customer service experience supporting internal and external clients.
• Prior dispatch skills in 911 operations centers or utilities centers.

Responsibilities

• Gather and analyze customer calls and data to determine location and cause of power outages.
• Dispatch first response personnel and repair crews for outages and emergencies.
• Perform callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

Skills

High-priority prioritization

Data analysis

Customer service

Dispatch experience

911/utility dispatch

Education

High School Diploma or GED

Tools

ARCOS

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role

Operations Analyst

Herndon, VA

12 Months

Local Candidates - Onsite

Key Responsibilities

• Gather and analyze customer calls and multiple computer data to determine location and cause of power outages.
• Dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
• Perform callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

Qualifications

• Minimum High School Diploma/GED
• Hands-on dispatch/operations center experience
• from start to finish, prioritizing and handling always changing priority levels
• Analyze large subsets of data from multiple information sources and determine and create appropriate action plans
• Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
• Prior dispatch skills (911 operations centers, utilities operations centers)

Our Safety Pledge to You

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $25.00 - $30.00.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

Equal Opportunity Employer including Veterans and Individuals with Disabilities