Dispatch Operations Analyst – Power Outage Response (On-Site)

Techead; Norfolk (VA); Hybrid; USD 32,000 - 45,000; Full time

Job summary

TECHEAD is seeking a Dispatch Operations Analyst for a contract role in Norfolk, VA. The position involves gathering and analyzing calls and data to locate power outages, dispatching personnel, and handling ARCOS callouts. A minimum high school diploma is required; prior dispatch or operations center experience is a plus. On-site work with rotating shifts.

Join TECHEAD to contribute to timely outage responses and efficient field operations in a dynamic team environment.

Qualifications

• Minimum High School Diploma/GED.
• Nice to have dispatch/operations center experience.
• Rotating shift work with weekends/holidays as needed.

Responsibilities

• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
• Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

Skills

Multitasking

Decision making

Data analysis

Customer service

Dispatch experience

Communication skills

Team collaboration

Education

High School Diploma/GED

Job description

TECHEAD is seeking a Dispatch Operations Analyst for a contract role in Norfolk, VA. The position involves gathering and analyzing calls and data to locate power outages, dispatching personnel, and handling ARCOS callouts. A minimum high school diploma is required; prior dispatch or operations center experience is a plus. On-site work with rotating shifts.

Join TECHEAD to contribute to timely outage responses and efficient field operations in a dynamic team environment.