OTB Operations Lead: Customer & Staff Coach

Churchill Downs; Meraux (LA); On-site; USD 19,286 - 22,041; Full time

Job summary

Presque Isle Downs, Inc. in Meraux is seeking a dedicated supervisor to manage operations and staff at the Off-Track Betting facility. The ideal candidate will possess 1-3 years of experience in customer relations and staff supervision. Responsibilities include ensuring compliance with operational procedures and overseeing equipment maintenance.

The work environment requires the ability to adapt to varying temperatures and noise levels. This role offers a unique opportunity to contribute to an entertainment venue with a rich history.

Qualifications

• Must be able to respond to common inquiries or complaints.
• Ability to write and present information to management.
• Ability to train, coach, and motivate staff.

Responsibilities

• Supervise all operating departments within the OTB.
• Handle all aspects of customer relations.
• Ensure equipment is in working order.
• Recruits and trains hourly staff.

Skills

Customer relations management

Staff supervision

Problem-solving abilities

Mathematical computation

Education

1-3 years of experience

Tools

Computer

Telephone

Copier

Job description

Presque Isle Downs, Inc. in Meraux is seeking a dedicated supervisor to manage operations and staff at the Off-Track Betting facility. The ideal candidate will possess 1-3 years of experience in customer relations and staff supervision. Responsibilities include ensuring compliance with operational procedures and overseeing equipment maintenance.

The work environment requires the ability to adapt to varying temperatures and noise levels. This role offers a unique opportunity to contribute to an entertainment venue with a rich history.