OTB Lead

Fair Grounds Race Course & Slots; Meraux (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Fair Grounds Race Course & Slots in Meraux, LA is seeking an OTB Lead to supervise all operating departments within the OTB facility and ensure daily operations run smoothly. You will oversee customer relations, schedule hourly staff, manage cash handling, assist with promotions and ensure compliance with policies, safety and training requirements.

This is a hands-on supervisory role requiring strong communication, problem solving and the ability to respond quickly to issues during casino

Qualifications

• 1-3 years of customer service experience.
• Ability to supervise hourly staff and manage scheduling.
• Experience with cash handling and shipments.
• Ability to read and interpret documentation; respond to inquiries; present information.

Responsibilities

• Oversee and supervise all hourly staff and scheduling.
• Direct, schedule and supervise all operating departments within the OTB.
• Ensure equipment is in working order and arrange maintenance.
• Post daily programs and results for video poker and pari-mutuels.
• Ensure compliance with operational procedures and personnel policies.
• Assist in executing marketing promotions at the facility.
• Accurately counts, balances and prepares shipments of large amounts of cash.
• Interface with facility manager to promote harmony and efficiency.
• Assist with facility safety, security, food safety and emergency procedures.
• Recruit hourly staff and recommend hiring decisions.
• Train, coach and motivate staff; support promotions or transfers.
• Perform other related duties as assigned.

Skills

Customer service

Staff supervision

Scheduling

Cash handling

Marketing promotions

Tools

Computer proficiency

Telephone proficiency

Copier proficiency

Job description

Title

OTB Lead

Location

Meraux, LA 70075

Property

Fair Grounds Race Course

Job Summary

Must be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

Essential Duties and Responsibilities

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned

Required Skills and Abilities

Ability to read, analyze and interpret common documentation; respond to common inquiries or complaints from team members, regulatory agencies or staff; write and present information to management in a reasonable manner; perform normal mathematical computations; define problems, collect data, establish facts and draw valid conclusions; interpret an extensive variety of instructions and deal with several variables.

Computer, telephone and copier proficiency.

Education and Experience

Knowledge of principles and processes for providing customer service. 1-3 years of experience.

Physical Requirements & Working Conditions

Office/Casino environment; subject to outdoor temperature; exposed to smoke, bright lights and noise at times. Work may occur in extreme heat or cold conditions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.