OTB Operations Lead: Customer Service & Coaching

Fair Grounds Race Course & Slots; LaPlace (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Fair Grounds Race Course is seeking an OTB Lead to supervise all operating departments within the OTB facility in Laplace, LA. The role requires directing hourly staff, ensuring equipment is up and running, and posting daily programs for video poker and pari-mutuels.

You will help enforce policies, assist with marketing promotions, and manage cash handling with accuracy. The ideal candidate will have strong customer service knowledge, be at least 21 years old, and be able to obtain the required

Qualifications

• Knowledge of principles and processes for providing customer service.
• Ability to perform essential duties satisfactorily as described in the job posting.

Responsibilities

• Supervise all operating departments within the OTB.
• Direct, schedule and supervise all hourly staff.
• Ensure daily equipment functionality and coordinate repairs or maintenance.
• Post daily programs and results for video poker and pari-mutuel operations.
• Ensure compliance with all procedures and personnel policies.
• Assist in executing marketing promotions at the facility.
• Count, balance and prepare shipments of cash accurately.
• Interface with the facility manager to promote harmony.
• Assist with safety, security, food safety and emergency procedures.
• Recruit hourly staff and recommend hires.
• Train, coach and motivate staff and participate in promotions or terminations.

Skills

Customer service

Job description

Fair Grounds Race Course is seeking an OTB Lead to supervise all operating departments within the OTB facility in Laplace, LA. The role requires directing hourly staff, ensuring equipment is up and running, and posting daily programs for video poker and pari-mutuels.

You will help enforce policies, assist with marketing promotions, and manage cash handling with accuracy. The ideal candidate will have strong customer service knowledge, be at least 21 years old, and be able to obtain the required