OTB Operations General Manager | Revenue Growth Lead

Fair Grounds Race Course & Slots; New Orleans (LA); On-site; USD 140,000 - 210,000; Full time

Job summary

Fair Grounds Race Course & Slots is seeking a General Manager for Off-Track Betting Operations in New Orleans. You will oversee all OTB parlors in Louisiana, drive revenue growth, optimize costs, and ensure exceptional guest service and operational consistency.

Lead a team of parlor managers, collaborate with Compliance, Marketing, and Finance, and coordinate with leadership to implement standardized policies and CDI directives. Onsite travel across sites is required.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 10 years of progressive leadership experience in gaming, hospitality, or related industries.
• Prior experience as a Casino General Manager, Property General Manager, VP of Operations, or similar senior role.
• Ability to obtain and maintain racing/gaming licenses as required.

Responsibilities

• Direct and oversee daily OTB operations and financial performance across Louisiana locations.
• Develop strategies to increase revenue and optimize expenses.
• Establish and monitor standardized operating policies and CDI directives.
• Collaborate with Technical, Maintenance, IT, and warehouse teams for efficient operations.
• Oversee cage operations, cashiering, and gaming transaction integrity.
• Partner with Compliance on AML investigations, reporting, and training.
• Lead recruitment, coaching, performance reviews, and employee development.
• Coordinate capital planning and budgeting with Finance; manage P&L reviews.
• Ensure regulatory compliance, safety, and guest experience across all sites.

Skills

Leadership

Financial management

Operations management

Regulatory compliance

Strategic planning

Vendor management

Guest service excellence

Education

Bachelor's in Business Administration or related

MBA preferred

Job description

Fair Grounds Race Course & Slots is seeking a General Manager for Off-Track Betting Operations in New Orleans. You will oversee all OTB parlors in Louisiana, drive revenue growth, optimize costs, and ensure exceptional guest service and operational consistency.

Lead a team of parlor managers, collaborate with Compliance, Marketing, and Finance, and coordinate with leadership to implement standardized policies and CDI directives. Onsite travel across sites is required.