OST Technician

JLL; Plano (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

JLL in Plano, TX is seeking a Meeting and Events Support Specialist to manage end-to-end execution of 8-12+ daily events during peak periods, coordinating room configurations, AV setups, and vendor support.

You'll perform pre-event checks, troubleshoot tech in real time, and maintain conference spaces. This role requires collaboration with cross-functional teams and adaptability to fast-paced event schedules.

Qualifications

• 2+ years of experience in event support or AV operations.
• Ability to troubleshoot AV equipment and video conferencing systems.
• Strong attention to detail in fast-paced environments.
• Effective communication with diverse teams, vendors, and stakeholders.
• Willingness to work peak event days (Tue–Thu).
• Physical ability to move equipment and setup/breakdown.

Responsibilities

• Conduct 30-minute pre-event checks of meeting spaces to verify setup accuracy and ensure systems are functioning.
• Coordinate meeting crew crossovers to demonstrate camera angles and mic usage.
• Provide on-site AV support for events ranging from 30-minute checks to extended support for multi-presenter events.
• Manage table setup and breakdown for catering events and special requests.
• Perform regular audits of meeting spaces and test equipment (including Horizon Hall and Teams Panels).
• Plan daily operations and update Planon tickets, coordinating team assignments.
• Escort vendors and coordinate special event audio requests through the ticketing system.

Skills

Event support experience

AV troubleshooting

Attention to detail

Communication skills

Physical stamina

Schedule flexibility

Tools

Planon

Teams Panels

Video walls

Video conferencing

Job description

Meeting and Events Support Specialist

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Meeting and Events Support Specialist at JLL, you'll be at the heart of creating seamless, high-impact experiences for our clients and internal teams. This role involves managing the end-to-end execution of 8-12+ daily events during peak periods, ensuring every detail-from room configurations and technology setups to audio-visual support and vendor coordination-runs flawlessly. You'll conduct pre-event checks, coordinate with meeting crews, troubleshoot technology in real-time, and maintain our state-of-the-art conference spaces and equipment. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and in this role, you'll play a vital part in delivering exceptional workplace experiences. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, giving you exposure to cutting-edge event technology and collaborative problem-solving. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you work closely with cross-functional teams to bring events to life.

What your day-to-day will look like:

• Conduct 30-minute pre-event checks of meeting spaces to verify setup accuracy, ensure technology systems (including video walls) are functioning properly, and confirm rooms are event-ready
• Coordinate meeting crew crossovers to demonstrate camera angles, microphone usage, space connectivity, and answer technical questions to ensure successful event execution
• Provide on-site audio-visual support for events, ranging from 30-minute tech checks to extended support for multi-presenter or high-profile events requiring continuous assistance
• Manage table setup and breakdown for approximately 10-15+ catering events, pop-up activations, and special requests throughout the week
• Perform regular meeting space and conference room audits, testing all equipment functionality with primary focus on Horizon Hall, configurable spaces, and rooms with Teams Panels
• Plan daily operations and maintain Planon ticketing system by reaching out to crews, clarifying gaps or questions, updating ticket status, and coordinating team assignments
• Support dress rehearsals and dry runs for local and cross-campus events, ensuring all technical elements are tested and optimized before go-live
• Escort vendors as needed for non-technical supervision requirements and coordinate special event audio requests through the ticketing system
• Conduct monthly AED audits and support miscellaneous operational tasks including box moves, space audits, and one-off project requests

Required qualifications:

• 2+ years of experience in event support, meeting services, or audio-visual operations in a corporate or hospitality environment
• Strong technical aptitude with demonstrated ability to troubleshoot audio-visual equipment, video conferencing systems, and meeting room technology
• Excellent attention to detail with ability to manage multiple concurrent events and prioritize tasks in a fast-paced environment
• Proven communication and interpersonal skills with ability to coordinate effectively with diverse teams, vendors, and stakeholders
• Flexibility to work peak event days (Tuesday through Thursday) and adapt to changing schedules based on event demands
• Physical ability to perform table setup/breakdown, move equipment, and remain on your feet for extended periods during events

Preferred qualifications:

• Experience with Microsoft Teams Panels, video wall systems, and enterprise-level conferencing technology platforms
• Familiarity with workplace management systems such as Planon or similar ticketing and space management software
• Background in corporate real estate, facility management, or workplace services within a professional office environment
• Certification or training in audio-visual technology, event management, or related technical disciplines
• Experience supporting high-profile executive events or large-scale corporate meetings requiring heightened attention to detail

Location:

On-site -Plano, TX

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.