Program Delivery Coordinator – Amazon Meetings and Events

JLL; Seattle (WA); On-site; USD 60,000 - 75,000; Full time

Job summary

JLL in Seattle is seeking a Program Delivery Coordinator for Amazon Meetings and Events. You will work with internal vendors and stakeholders to coordinate and support local Amazon events in corporate offices, ensuring spaces are prepared, clean, and ready for each function.

Responsibilities include processing event requests, leading planning meetings, coordinating logistics, providing on-site coverage, and tracking metrics.

Qualifications

• Bachelor's degree or four years of experience in event coordination or related field.
• 3+ years of event coordination experience with demonstrated success managing logistics.
• Proficient with Microsoft Office (Word, Excel, Outlook) for collaboration and documentation.
• Strong attention to detail and professional presentation.

Responsibilities

• Process event requests and communicate with Amazon customers throughout the lifecycle.
• Coordinate planning and walkthrough meetings with customers and vendors, acting as the primary logistics contact.
• Disseminate information to large audiences to ensure awareness and smooth operations.
• Provide on-site coverage and issue resolution during high-impact events.
• Collect and analyze event data metrics to identify trends and drive improvements.
• Create and maintain standardized event documents and templates.
• Support cross-functional vendor coordination across Facilities, Catering, AV, Reception, Janitorial, and Engineering.
• Assist in planning and hosting occasional organizational events as needed.
• Perform other duties in support of the Events Program Manager.

Skills

Event coordination

Vendor coordination

Stakeholder management

Customer service

Project coordination

Education

Bachelor's degree or 4 years experience

Tools

MS Word

MS Excel

MS Outlook

CAD

MS Visio

Job description

What this job involves:

As the Program Delivery Coordinator - Amazon Meetings and Events, you will work closely with internal vendors and key stakeholders to facilitate and support local Amazon events taking place in key buildings within Amazon corporate offices. At JLL, we have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. Amazon is a fast-paced, demanding corporate environment, and JLL is here to provide professional service excellence while you respond to customer requests and inquiries to ensure on-site events are executed smoothly and professionally. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility, which is why we're committed to our purpose to shape the future of real estate for a better world. You will be responsible for the coordination of resources to ensure spaces are cleaned, set, and ready for events while being committed to event-related projects such as documenting trends, recognizing opportunities for process efficiencies, and improving policies and procedures related to internal events and spaces. We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics, and excellence are also fundamental to everything we do, and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future, and we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

What your day-to-day will look like:

• Process event requests and correspond with Amazon customers, ensuring timely and accurate communication throughout the event lifecycle
• Coordinate and lead planning and walkthrough meetings with customers and vendor partners, serving as the primary point of contact for event logistics
• Disseminate information to large audiences, including alerting building occupants and vendors of event-related impacts to ensure awareness and smooth operations
• Provide on-site coverage and troubleshooting during high-impact events to ensure successful event operations and immediate resolution of issues
• Organize and compile event data metrics, tracking performance and identifying trends that inform continuous improvement
• Create and maintain standardized event documents including templates, checklists, and procedural guides that support consistency and efficiency
• Respond to and act on customer feedback, implementing improvements based on insights and maintaining high satisfaction levels
• Create and update documents to track metrics, clarify procedures, provide information, organize team tasks, and address needs as they arise
• Support and maintain good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial, and Engineering as requested to ensure seamless coordination
• Assist in the planning and hosting of occasional GREF-related events as needed, supporting broader organizational initiatives
• Perform other duties as assigned in support of Events Program Manager.

Required Qualifications:

• Bachelor's degree or equivalent four (4) years of experience preferred demonstrating strong foundation in event coordination, hospitality, or related fields
• Three (3) or more years of experience in event coordination or event administrative support with demonstrated success managing event logistics
• Must be proficient with Microsoft Office including MS Word, MS Excel, and MS Outlook to support event coordination and documentation
• High level of accuracy and attention to detail, ensuring flawless execution and professional presentation
• Positive, professional, customer service-oriented personality with commitment to exceeding client expectations
• Excellent interpersonal and communication skills, both verbal and written, with ability to engage effectively with diverse stakeholders
• Ability to work independently, at times, with little direction while maintaining accountability for deliverables
• Ability and attentiveness to multi-task, managing multiple concurrent events and priorities effectively
• Ability to interact with employees, visitors, and contractors with poise and diplomacy
• Ability to apply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret instructions in written, oral, diagrammatic, or schedule form
• Initiative to assume additional responsibilities and adapt to changing priorities
• Ability to set priorities and meet deadlines in a fast-paced environment
• Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs
• Ability to perform basic business math such as computing discount, interest, percentage, and profit/loss
• Excellent grammar and proofreading abilities supporting professional communication
• Completion of Non-Disclosure Agreement confirming understanding of highest level of confidentiality required to work on behalf of Amazon.

Preferred Qualifications:

• Three (3) or more years of experience in facilities management providing understanding of building operations and vendor coordination
• Microsoft Visio or CAD experience supporting space planning and event layout design
• Experience working in corporate environments, particularly supporting workplace services or corporate events
• Background coordinating high-profile or executive-level events with understanding of protocol and elevated service expectations
• Experience with event management software, registration platforms, or project management tools that support efficient operations
• Knowledge of AV equipment, event production, and technical requirements including ability to coordinate with technical vendors
• Understanding of catering coordination, dietary restrictions, food safety, and hospitality best practices
• Experience developing and implementing SOPs, process improvements, or operational enhancements
• Background in data analysis and reporting supporting performance tracking and continuous improvement
• Experience working in fast-paced, high-demand corporate cultures requiring agility and adaptability
• Track record of building strong cross-functional partnerships and maintaining positive vendor relationships.

Location:

Onsite

At JLL, we are collectively shaping a brighter way - for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.