OST Technician

Jones Lang LaSalle Incorporated; Plano (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle in Plano, TX is seeking a Meeting and Events Support Specialist to manage end-to-end execution of 8-12+ daily events during peak periods. You’ll handle room configurations, AV setups, and vendor coordination to deliver seamless experiences for clients and internal teams.

You will perform pre-event checks, provide on-site AV support, coordinate crews, and help maintain conference spaces with a focus on reliability and quality.

Qualifications

• 2+ years of experience in event support, meeting services, or AV operations.
• Strong technical aptitude to troubleshoot AV and conferencing tech.
• Excellent attention to detail with multitasking in fast-paced settings.
• Strong communication and stakeholder coordination skills.
• Willingness to work peak event days (Tue-Thu) and adapt to schedules.
• Able to perform table setup and move equipment for events.

Responsibilities

• Conduct 30-minute pre-event checks of meeting spaces and verify setup.
• Coordinate crew crossovers for camera angles, mics, and room connectivity.
• Provide on-site audio-visual support for a range of events.
• Manage table setup/breakdown for catering events and activations.
• Perform room audits and test equipment including Horizon Hall and Teams Panels.
• Plan daily operations and manage Planon tickets.
• Support rehearsals and dry runs for events.
• Escort vendors and coordinate special audio requests.
• Conduct monthly AED audits and assist with miscellaneous tasks.

Skills

Event support experience

AV troubleshooting

Attention to detail

Communication

Flexibility

Physical stamina

Tools

Microsoft Teams Panels

Video wall systems

Planon

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As a Meeting and Events Support Specialist at JLL, you'll be at the heart of creating seamless, high-impact experiences for our clients and internal teams. This role involves managing the end-to-end execution of 8-12+ daily events during peak periods, ensuring every detail—from room configurations and technology setups to audio-visual support and vendor coordination—runs flawlessly. You'll conduct pre-event checks, coordinate with meeting crews, troubleshoot technology in real-time, and maintain our state-of-the art conference spaces and equipment. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and in this role, you'll play a vital part in delivering exceptional workplace experiences. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, giving you exposure to cutting‑edge event technology and collaborative problem‑solving. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you work closely with cross‑functional teams to bring events to life.

What your day‑to‑day will look like

• Conduct 30‑minute pre‑event checks of meeting spaces to verify setup accuracy, ensure technology systems (including video walls) are functioning properly, and confirm rooms are event‑ready
• Coordinate meeting crew crossovers to demonstrate camera angles, microphone usage, space connectivity, and answer technical questions to ensure successful event execution
• Provide on‑site audio‑visual support for events, ranging from 30‑minute tech checks to extended support for multi‑presenter or high‑profile events requiring continuous assistance
• Manage table setup and breakdown for approximately 10‑15+ catering events, pop‑up activations, and special requests throughout the week
• Perform regular meeting space and conference room audits, testing all equipment functionality with primary focus on Horizon Hall, configurable spaces, and rooms with Teams Panels
• Plan daily operations and maintain Planon ticketing system by reaching out to crews, clarifying gaps or questions, updating ticket status, and coordinating team assignments
• Support dress rehearsals and dry runs for local and cross‑campus events, ensuring all technical elements are tested and optimized before go‑live
• Escort vendors as needed for non‑technical supervision requirements and coordinate special event audio requests through the ticketing system
• Conduct monthly AED audits and support miscellaneous operational tasks including box moves, space audits, and one‑off project requests

Required qualifications

• 2+ years of experience in event support, meeting services, or audio‑visual operations in a corporate or hospitality environment
• Strong technical aptitude with demonstrated ability to troubleshoot audio‑visual equipment, video conferencing systems, and meeting room technology
• Excellent attention to detail with ability to manage multiple concurrent events and prioritize tasks in a fast‑paced environment
• Proven communication and interpersonal skills with ability to coordinate effectively with diverse teams, vendors, and stakeholders
• Flexibility to work peak event days (Tuesday through Thursday) and adapt to changing schedules based on event demands
• Physical ability to perform table setup/breakdown, move equipment, and remain on your feet for extended periods during events

Preferred qualifications

• Experience with Microsoft Teams Panels, video wall systems, and enterprise‑level conferencing technology platforms
• Familiarity with workplace management systems such as Planon or similar ticketing and space management software
• Background in corporate real estate, facility management, or workplace services within a professional office environment
• Certification or training in audio‑visual technology, event management, or related technical disciplines
• Experience supporting high‑profile executive events or large‑scale corporate meetings requiring heightened attention to detail

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On‑site –Plano, TX

Personalized benefits that support personal well‑being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

JLL Privacy Notice: Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.