OSS Support Specialist - IT Helpdesk & Desktop Expert

Info-Ways; Franklin Lakes (NJ); Presencial; USD 28.000 - 41.000; Jornada completa

Descripción de la vacante

A leading IT services provider is seeking an OSS Support Specialist in Franklin Lakes, NJ. The role involves providing technical support, coaching team members, and ensuring effective installations of hardware/software while maintaining high customer satisfaction. Ideal candidates should have experience in IT help desk services and strong customer service skills. They may also be required to participate in on-call support, requiring the ability to lift technical equipment as needed. This position is contract-based for a duration of 6+ months.

Formación

• Experience in IT help desk and desktop services.
• Ability to install hardware/software and lift up to 30 pounds.
• Strong customer service and technical coaching skills.
• Ability to coordinate with users and other IT teams.
• On-call participation may be required.

Responsabilidades

• Research and resolve complex questions via phone calls.
• Provide technical coaching to desktop services staff.
• Install new or upgraded hardware/software as assigned.
• Participate in team projects and IT on-call.
• Ensure accurate logging of customer incidents.

Conocimientos

IT help desk experience

Customer service skills

Technical coaching skills

Ability to install hardware/software

Coordination with users

Descripción del empleo

A leading IT services provider is seeking an OSS Support Specialist in Franklin Lakes, NJ. The role involves providing technical support, coaching team members, and ensuring effective installations of hardware/software while maintaining high customer satisfaction. Ideal candidates should have experience in IT help desk services and strong customer service skills. They may also be required to participate in on-call support, requiring the ability to lift technical equipment as needed. This position is contract-based for a duration of 6+ months.