Global Operations IT Support Engineer I

Amazon Inc.

Roebling (NJ)

On-site

USD 35,000 - 57,000

Full time

10 days ago

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Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching

Parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon.com Services LLC is hiring an IT Support Engineer I for Ops Tech Solutions (OTS) in Florence, NJ. The role focuses on implementing technical IT solutions and providing high-quality support across sites in a defined geographic area.

You will troubleshoot hardware, operating systems, and enterprise software, working to keep infrastructure up and supporting IT services with a focus on continuous improvement. Travel to local sites is expected.

Qualifications

1+ year of Windows Server technologies (AD/DFS/Print Services/SCCM).
2+ years troubleshooting in multi-user high-availability environments.
2+ years PC repair, deployment, and disposal experience.
1+ year IT client, server, and network service delivery experience.
2+ years networking (DNS, DHCP, SSL, TCP/IP).
2+ years Windows/Mac/Linux OS support in corporate setting.
2+ years maintaining a corporate network environment.
High school diploma or equivalent; valid driver's license.

Responsibilities

Network engineering, data cabling, and systems administration across environments.
Ensure infrastructure networking and computing remain available during production hours.
Provide analytical and technical assistance for IT solutions to management and staff.
Manage local technical projects.
Maintain or create policies, procedures, and processes.
Identify root causes of operational issues and inefficiencies.
Move up to 49 lbs and stand/walk during shifts up to 12 hours.
Support customers from multiple buildings and remote locations.
Travel locally or regionally to support customers.