OSD Specialist

Echo Global Logistics, Inc; New Jersey; On-site; USD 42,000 - 54,000; Full time

Job summary

Roadtex Transportation, now part of Echo Global Logistics, seeks a front-line logistics/customer service professional in New Jersey. You will work with terminals and warehouse teams to resolve shipping issues and ensure accurate documentation.

The role emphasizes fast-paced collaboration with operations, clients, and partners, using standard procedures and common software tools. It offers growth within a nationwide network and a commitment to reliable service.

Qualifications

• High school diploma or equivalent required.
• 1+ years' experience in customer service or logistics.
• Proficient with Microsoft Office; able to navigate Outlook, Word, and Excel.
• Ability to follow standard operating procedures with minimal oversight.
• Strong written and verbal communication, collaborating with internal and external customers.

Responsibilities

• Work with Roadtex Terminals and Warehouse Services on OS&D procedures.
• Collaborate with operations, customer service, service partners and shippers to resolve lost or damaged freight.
• Conduct thorough investigations of shortages and document results.
• Manage disposition for On-Hand shipments and Refusals; update Roadvision.
• Proactively communicate issues and resolve within the team.
• Manage relationships within assigned accounts.
• Perform routine duties with minimal supervision following procedures.
• Adopt Roadtex/Echo technology to improve efficiency.
• Participate in team efforts to achieve department goals.

Skills

Customer service experience

Logistics knowledge

Problem solving

Education

High school diploma

2-year college or vocational degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Responsibilities

• Work with Roadtex Terminals and Warehouse Services on ensuring proper OS&D procedures are followed to mitigate claims exposure.
• Work closely with operations, customer service, service partners and shippers to bring resolution to lost or damaged freight.
• Conduct thorough investigations of shortages, including gathering evidence, documentation of results, and communication.
• Manage the disposition process for “On-Hand” shipments and “Refusals”.Complete all necessary paperwork and system updates within Roadvision.
• Proactively communicate issues and work to resolve within the team.
• Manage relationships within assigned accounts.
• Perform routine duties with minimal supervision following standard practices or procedures.
• Gain competency and adopt Roadtex/Echo's technology to be as efficient as possible.
• Participate in pro-active team efforts to achieve department and company goals.

Requirements

• High school diploma required
• 2-year community college or vocational degree highly preferred
• 1+ years' experience in customer service or logistics
• Proven track record in handling multiple task and problem solving when handling difficult customer issues
• Intermediate skills with Microsoft Office, Outlook, Word and Excel
• Ability to follow standard operating procedures with little to no oversight
• Clear, concise communication skills both written and verbal to effectively assist external and internal customers
• Enjoy working in a fast-paced team environment and able to collaborate with others

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

About Us

Since 1992, Roadtex has become a nationwide leader in Temperature-Controlled Shipping and Warehouse Services.

With 33 food-grade terminals strategically located across the country, Roadtex specializes in time-definite solutions.

Our network and technology simplify shipping for mass merchants, providing peace of mind to ensure shipments arrive on time, intact, and damage-free.

In 2022, Roadtex was acquired by Echo Global Logistics, a provider of technology-enabled transportation management services.

As a third-party logistics provider, Echo simplifies transportation management for its clients and carriers.

Mission Statement

At Roadtex, we aim to achieve continuous growth by providing exceptional services that enable our partners to be successful in their businesses.

Through consistent development of customer service, communications, and advanced technology, Roadtex builds seamless partnerships between our clients and us.