OS&D Clerk — Freight Resolution & Investigations

Roadtex; Memphis (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

Roadtex Transportation seeks a detail-oriented logistics support specialist in Memphis to help operations and customers resolve issues with lost or damaged freight. You will ensure OS&D procedures are followed and work closely with terminals and warehouse services to mitigate claims exposure.

The role requires 1+ years in customer service or logistics, a high school diploma, and solid skills in Microsoft Office.

Qualifications

• High school diploma required; 2-year community college or vocational degree highly preferred
• 1+ years' experience in customer service or logistics
• Proven track record in handling multiple task and problem solving when handling difficult customer issues
• Intermediate skills with Microsoft Office, Outlook, Word and Excel
• Ability to follow standard operating procedures with little to no oversight
• Clear, concise communication skills both written and verbal to effectively assist external and internal customers
• Enjoy working in a fast-paced team environment and able to collaborate with others

Responsibilities

• Work with Roadtex Terminals and Warehouse Services on ensuring proper OS&D procedures are followed to mitigate claims exposure
• Work closely with operations, customer service, service partners and shippers to bring resolution to lost or damaged freight
• Conduct thorough investigations of shortages, including gathering evidence, documentation of results, and communication
• Manage the disposition process for On-Hand shipments and Refusals; complete all necessary paperwork and system updates within Roadvision
• Proactively communicate issues and work to resolve within the team
• Manage relationships within assigned accounts
• Perform routine duties with minimal supervision following standard practices or procedures
• Gain competency and adopt Roadtex/Echo's technology to be as efficient as possible
• Participate in pro-active team efforts to achieve department and company goals

Skills

Customer service

Logistics

Problem solving

Communication

Teamwork

Education

High school diploma

2-year college or vocational degree (preferred)

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Roadtex Transportation seeks a detail-oriented logistics support specialist in Memphis to help operations and customers resolve issues with lost or damaged freight. You will ensure OS&D procedures are followed and work closely with terminals and warehouse services to mitigate claims exposure.

The role requires 1+ years in customer service or logistics, a high school diploma, and solid skills in Microsoft Office.