OS&D Investigator – Logistics Claims & Resolution

Echo Global Logistics; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Roadtex Transportation, now part of Echo Global Logistics, is seeking a logistics-focused customer service associate in Memphis to support OS&D procedures and claims resolution. You will coordinate with terminals, warehouse services, and shippers to resolve lost or damaged freight while following SOPs and maintaining accurate documentation in Roadvision.

The role requires 1+ years in customer service or logistics, strong multitasking and problem-solving abilities, and solid skills in MS Office

Qualifications

• High school diploma required; 2-year degree highly preferred.
• 1+ years' experience in customer service or logistics.
• Proven ability to multitask and solve problems when handling difficult issues.
• Intermediate skills with Microsoft Office, Outlook, Word and Excel.
• Ability to follow standard operating procedures with little oversight.
• Clear, concise communication with external and internal customers.
• Enjoy working in a fast-paced team environment and collaborate with others.

Responsibilities

• Work with Roadtex Terminals and Warehouse Services on OS&D procedures to mitigate claims exposure.
• Collaborate with operations, customer service, service partners and shippers to resolve lost or damaged freight.
• Conduct thorough investigations of shortages with evidence gathering and documentation.
• Manage disposition for On-Hand shipments and Refusals; complete paperwork and system updates in Roadvision.
• Proactively communicate issues and work to resolve within the team.
• Manage relationships within assigned accounts.
• Adopt Roadtex/Echo technology to improve efficiency.
• Support team efforts to meet department and company goals.

Skills

Communication skills

Problem solving

Team collaboration

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Roadtex Transportation, now part of Echo Global Logistics, is seeking a logistics-focused customer service associate in Memphis to support OS&D procedures and claims resolution. You will coordinate with terminals, warehouse services, and shippers to resolve lost or damaged freight while following SOPs and maintaining accurate documentation in Roadvision.

The role requires 1+ years in customer service or logistics, strong multitasking and problem-solving abilities, and solid skills in MS Office