OS&D Cargo Claims Specialist — 2nd Shift & On-Call

Lineage; Torrance (CA); Vor Ort; USD 75.000 - 136.000; Vollzeit

Benefits dieser Stelle

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays per year

Zusammenfassung

Lineage is seeking a claims specialist to address overages, shortages, and damages, researching root causes and communicating findings to management. The role ensures policy compliance, insurance coverage alignment, and regulatory adherence in handling cargo claims.

The candidate will collect evidence, maintain records, and work with logistics, partners, and customers to resolve disputes and identify corrective actions to reduce OS&D occurrences.

Qualifikationen

• High School diploma or GED required.
• 3 years perishable commodity OS&D/cargo claims experience or equivalent in customer service in transportation.
• Carmack Amendment knowledge preferred.

Aufgaben

• Capture data related to potential claims of overages, shortages, and damages of customer products and unexpected fees.
• Collect evidence related to cargo handling for use in claim resolutions.
• Investigate product claims made by or on behalf of customers, shippers, and consignees.
• Maintain records of claims, documents, evidence, and dispositions.
• Coordinate with logistics, warehouse operations, business partners, and customers to provide timely information and determine dispositions.
• Take after-hours calls to assist with shipments and potential losses.
• Generate OS&D reports and data entry.
• Work with other departments to identify trends and mitigate future OS&Ds.
• Professional communication etiquette.
• Participate in proactive teamwork to meet department goals.

Kenntnisse

OS&D analysis

Root cause analysis

Data capture

Communication

Ausbildung

High School diploma or GED

Tools

Microsoft Office Suite

Jobbeschreibung

Lineage is seeking a claims specialist to address overages, shortages, and damages, researching root causes and communicating findings to management. The role ensures policy compliance, insurance coverage alignment, and regulatory adherence in handling cargo claims.

The candidate will collect evidence, maintain records, and work with logistics, partners, and customers to resolve disputes and identify corrective actions to reduce OS&D occurrences.