OS&D Operations Specialist — Freight Claims & Hazmat

XPO Logistics, Inc.; Phoenix (AZ); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

PTO (paid time off)

Paid holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Phoenix, AZ is seeking an Operations Specialist for Over, Short and Damage to join our team. You will research over, short and damaged freight and coordinate with customers, operations and vendors to resolve issues and prevent claims.

Ideal candidates have 2 years of operational experience, strong communication and MS Office skills, and the ability to work in a fast-paced environment. Pay starts at $25.42/hour with full benefits and growth opportunities.

Qualifications

• 2 years of operational experience in transportation, warehousing or a similar field.
• Strong critical thinking and planning ability in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong computer, typing and 10-key skills.
• Proficiency in Microsoft Office.

Responsibilities

• Research over, short and damaged freight, process related documentation and resolve errors for quick customer resolution and claim prevention.
• Communicate with customers, operations and vendors to resolve issues around shipments identified as over, short, damaged, refused or stranded.
• Use tools related to matching freight and documenting shipment dispositions.
• Develop strong relationships with operational teams at the service center to solve recurring issues.
• Monitor controls of paperwork and processes that impact claims and ensure timely communication of exceptions and proper POD handling.
• Track hazmat records to ensure inventory matches between physical and electronic records; coordinate spills disposal per EPA/OSHA standards.
• Bill shipments under applicable tariffs and pricing agreements.
• Collaborate with Cargo Claims Team to complete daily tasks to prevent claims.

Skills

Operational experience

Critical thinking & planning

Communication skills

Typing & 10-key

Microsoft Office

Tools

Office tools

Job description

XPO Logistics, Inc. in Phoenix, AZ is seeking an Operations Specialist for Over, Short and Damage to join our team. You will research over, short and damaged freight and coordinate with customers, operations and vendors to resolve issues and prevent claims.

Ideal candidates have 2 years of operational experience, strong communication and MS Office skills, and the ability to work in a fast-paced environment. Pay starts at $25.42/hour with full benefits and growth opportunities.