Orthopedics Referrals Coordinator – Day Shift, Growth & Benefits

Trinity Health Of New England; Waterbury (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Great benefits effective day 1

Mission driven team environment

Career growth and advancement

Job summary

Trinity Health Of New England Medical Group is seeking a Referrals Representative to join our team. The role coordinates patient scheduling, registration, insurance verification, referrals, prior authorizations, and billing support to ensure a seamless patient experience.

You will manage the Epic EMR workflows, schedule specialty referrals and procedures, collect copays, and maintain accurate records. This role requires strong communication, attention to detail, and the ability to work both

Qualifications

• High School Diploma or equivalent; medical/administrative coursework preferred.
• Minimum of two (2) years in medical office, healthcare scheduling, or billing environment.
• Experience with Epic EMR strongly preferred.

Responsibilities

• Process and maintain the Epic Referrals Work queue; prescreen information for completeness and urgency.
• Schedule patient appointments and coordinate complex specialty referrals.
• Register patients and verify demographic and insurance information.
• Obtain prior authorizations and pre-certifications as required.
• Collect copays and reconcile daily cash transactions.
• Document accurate patient information and communications in the medical record.
• Schedule hospital procedures, testing, and specialty appointments.
• Resolve patient concerns professionally and efficiently.
• Cross-cover other practice functions as needed to support team operations.

Skills

Communication skills

Customer service

Organizational skills

Medical terminology knowledge

Insurance verification

Referral coordination

Microsoft Office

Attention to detail

Multitasking

Team collaboration

Education

High School Diploma

Administrative/medical coursework

Tools

Epic EMR

Job description

Trinity Health Of New England Medical Group is seeking a Referrals Representative to join our team. The role coordinates patient scheduling, registration, insurance verification, referrals, prior authorizations, and billing support to ensure a seamless patient experience.

You will manage the Epic EMR workflows, schedule specialty referrals and procedures, collect copays, and maintain accurate records. This role requires strong communication, attention to detail, and the ability to work both