Referral Coordinator - Primary Care (Day Shift)

Trinity Health Of New England; Enfield (CT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Retirement Savings with Employer Match

Paid Time Off & Holidays

Tuition Reimbursement

Life and AD&D Insurance

Well-being Initiative

Career Growth

Job summary

Trinity Health Of New England is seeking a Primary Care Referral Specialist to support patient follow-up, scheduling, and billing processes within a busy practice. The role emphasizes enrollment, referrals, pre-authorizations, and coordination with physicians and insurance providers.

The position requires 2+ years in a medical office or billing setting, EPIC scheduling experience, and solid Microsoft Office skills. Day shift, full-time, with comprehensive benefits and competitive pay.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of experience in a medical office or billing department; Epic scheduling preferred.
• Proficiency with Microsoft Office; EPIC experience preferred.
• Strong organizational, multitasking, and communication skills; ability to manage priorities.

Responsibilities

• Process and maintain the electronic Epic Referrals Workqueue; prescreen for completeness and urgency.
• Complete pre-authorization workflows and contact insurers for prior approvals.
• Review and update patient registrations.
• Enter referrals into the system per protocols and provide feedback to ordering providers.
• Answer calls and assist internal and external customers with referral questions.

Skills

Organizational skills

Multitasking

Oral and written communication

Microsoft Office proficiency

EPIC EMR experience

Education

High School Diploma or equivalent

Tools

EPIC EMR system

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Trinity Health Of New England is seeking a Primary Care Referral Specialist to support patient follow-up, scheduling, and billing processes within a busy practice. The role emphasizes enrollment, referrals, pre-authorizations, and coordination with physicians and insurance providers.

The position requires 2+ years in a medical office or billing setting, EPIC scheduling experience, and solid Microsoft Office skills. Day shift, full-time, with comprehensive benefits and competitive pay.