Referral Operations Specialist

Trinity Health Of New England; Enfield (CT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision coverage

Retirement savings with employer match

Paid time off and holidays

Tuition reimbursement and professional

Life and AD&D insurance

Well-being program

Career growth opportunities

Job summary

Trinity Health Of New England is seeking a Referral Support Specialist to assist the referrals workflow under the direction of the Referrals Supervisor. The role collaborates with clinical and customer service teams to ensure efficient processing of referrals.

Responsibilities include managing the Epic Referrals Workqueue, handling pre-authorization communications, and maintaining accurate patient registration and provider details. Strong Microsoft Office and EPIC experience are preferred.

Qualifications

• Proficiency with Microsoft Office suite required.
• EPIC experience preferred.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities and follow-through.

Responsibilities

• Process and maintain electronic Epic Referrals Workqueue prescreening for information completeness and urgency.
• Complete pre-authorization workflows; contact insurance for prior approvals.
• Review and update patient registration for eligibility and PCP selection.
• Enter referrals into system per protocols and provide feedback to ordering providers.
• Inform maintenance analyst of payor, benefit, and provider contact updates.
• Answer incoming calls to assist internal and external customers with referrals questions or problems.
• Perform other duties as assigned by Manager/Supervisor.

Skills

Organizational skills

Communication skills

Multi-tasking

Prioritization

Education

High school diploma or equivalent

Tools

EPIC

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Trinity Health Of New England is seeking a Referral Support Specialist to assist the referrals workflow under the direction of the Referrals Supervisor. The role collaborates with clinical and customer service teams to ensure efficient processing of referrals.

Responsibilities include managing the Epic Referrals Workqueue, handling pre-authorization communications, and maintaining accurate patient registration and provider details. Strong Microsoft Office and EPIC experience are preferred.