Referral Coordination Specialist (EPIC)

Trinity Health Corp.; Enfield (CT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement savings with employer match

Paid time off and holidays

Tuition reimbursement and professional

Life and AD&D insurance

Well-being initiative

Career growth opportunities

Job summary

Trinity Health Of New England is seeking a full-time Referrals Support Specialist to process electronic Epic Referrals workqueues and prescreen referrals for completeness and urgency. You will handle pre-authorization workflows, verify patient registration, and enter referrals according to protocols while assisting internal and external customers.

The role requires healthcare experience, EPIC familiarity, and strong communication to manage multiple priorities in a fast-paced environment with

Qualifications

• Three years of healthcare experience preferred.
• Experience in a medical office or billing department preferred.
• Medical terminology preferred.
• Knowledge of patient billing preferred.
• Proficiency with Word, Excel, PowerPoint and Outlook required.
• EPIC experience preferred.
• Excellent organizational and multitasking skills.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities and follow-through.

Responsibilities

• Process and maintain the electronic Epic Referrals workqueue.
• Pre-screen referrals for completeness and urgency.
• Complete pre-authorization workflows as required and contact payors.
• Review and update patient registration for eligibility and PCP selection.
• Enter referrals into the system per protocols and provide feedback as needed.
• Assist internal and external customers with referral questions and issues.

Skills

Healthcare experience

Medical office experience

Billing knowledge

Microsoft Office

EPIC experience

Organizational skills

Communication skills

Prioritization

Education

High school diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Trinity Health Of New England is seeking a full-time Referrals Support Specialist to process electronic Epic Referrals workqueues and prescreen referrals for completeness and urgency. You will handle pre-authorization workflows, verify patient registration, and enter referrals according to protocols while assisting internal and external customers.

The role requires healthcare experience, EPIC familiarity, and strong communication to manage multiple priorities in a fast-paced environment with