Referral Representative Orthopedics

Trinity Health Of New England; Waterbury (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Great benefits effective day 1

Mission driven team environment

Career growth and advancement

Job summary

Trinity Health Of New England Medical Group is seeking a Referrals Representative to join our team. The role coordinates patient scheduling, registration, insurance verification, referrals, prior authorizations, and billing support to ensure a seamless patient experience.

You will manage the Epic EMR workflows, schedule specialty referrals and procedures, collect copays, and maintain accurate records. This role requires strong communication, attention to detail, and the ability to work both

Qualifications

• High School Diploma or equivalent; medical/administrative coursework preferred.
• Minimum of two (2) years in medical office, healthcare scheduling, or billing environment.
• Experience with Epic EMR strongly preferred.

Responsibilities

• Process and maintain the Epic Referrals Work queue; prescreen information for completeness and urgency.
• Schedule patient appointments and coordinate complex specialty referrals.
• Register patients and verify demographic and insurance information.
• Obtain prior authorizations and pre-certifications as required.
• Collect copays and reconcile daily cash transactions.
• Document accurate patient information and communications in the medical record.
• Schedule hospital procedures, testing, and specialty appointments.
• Resolve patient concerns professionally and efficiently.
• Cross-cover other practice functions as needed to support team operations.

Skills

Communication skills

Customer service

Organizational skills

Medical terminology knowledge

Insurance verification

Referral coordination

Microsoft Office

Attention to detail

Multitasking

Team collaboration

Education

High School Diploma

Administrative/medical coursework

Tools

Epic EMR

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Trinity Health Of New England Medical Group is looking for a Referrals Representative join our team

The Referrals Representative serves as a key member of the healthcare team, ensuring a seamless patient experience. Responsibilities include patient scheduling, registration, insurance verification, referral coordination, prior authorizations, collections, and providing clerical support to providers and staff. This role is instrumental in managing specialty referrals and ensuring efficient practice operations.

Key Responsibilities

• Processes and maintains the electronic Epic Referrals Work queue prescreening for completeness of information, urgency, and other designated criteria.
• Schedule patient appointments and coordinate complex specialty referral appointments.
• Register patients and verify demographic and insurance information.
• Obtain prior authorizations and pre-certifications as required.
• Collect copays and reconcile daily cash transactions.
• Document accurate patient information and communications in the medical record.
• Schedule hospital procedures, testing, and specialty appointments according to established protocols.
• Resolve patient concerns professionally and efficiently.
• Cross-cover other practice functions as needed to support team operations.

Qualifications

• High School Diploma or equivalent required; additional coursework in medical or administrative fields preferred.
• Minimum of two (2) years of experience in a medical office, healthcare scheduling, or billing environment required.
• Previous experience with Epic EMR strongly preferred.
• Knowledge of medical terminology, insurance verification, referrals, and patient billing preferred.
• Proficiency with Microsoft Office and Windows-based applications.
• Excellent communication, customer service, and organizational skills.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Ability to work independently and collaboratively while maintaining professionalism under pressure.

Position Highlights and Benefits:

• Day Shift. 7.5 hours / day. 37.5 /Week
• Great benefits effective day 1!
• Mission Driven Team environment
• Career growth and advancement potential

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.