Associate Patient Service Specialist PRN - Ortho Clinic

Vanderbilt Health; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health’s orthopaedics department seeks an administrative receptionist to support patient flow at Vanderbilt Orthopaedics in Nashville. The role handles pre-appointment, during, and post-appointment tasks with guidance, including scheduling and cash handling.

Responsibilities include greeting patients, checking in/out, updating insurance details, and maintaining a welcoming reception area. This position offers standard hours with PRN as needed in a busy clinical setting.

Qualifications

• Responsibilities may include inbound/outbound calls, appointment scheduling and insurance updates.
• Experience: Relevant work experience; entry level listed as <1 year.
• Education: High School Diploma or GED required.
• Foster customer service excellence and professional communication.

Responsibilities

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area and communicates appointment updates with patients.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Discover Vanderbilt Health

With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization

MCE 4 Orthopaedics

Job Summary

Provides service to patient either pre-appointment, during or post appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out.

Position Hours

Monday - Friday
Days
PRN (as needed)

Department Summary

Vanderbilt Orthopaedics is Tennessee's leading provider of comprehensive orthopaedic care, serving patients ranging from professional athletes to active seniors across Nashville and Middle Tennessee. Renowned for its nationally recognized quality and innovative treatment approaches, Vanderbilt Orthopaedics specializes in diagnosing and treating a wide range of bone, muscle, and joint conditions, including arthritis, bursitis, carpal tunnel syndrome, sports injuries, concussions, elbow injuries, and bone tumors. Our expert physicians collaborate closely with nurses, athletic trainers, and rehabilitation specialists to deliver personalized, patient-centered care. As the trusted healthcare provider for the Tennessee Titans, Nashville Predators, Nashville Sounds, Nashville Soccer Club, and Vanderbilt Athletics, Vanderbilt Orthopaedics is committed to helping patients regain mobility, improve performance, and achieve the highest level of musculoskeletal health.

Key Responsibilities

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office, or surgical setting.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

• Organizational Impact: Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
• Problem Solving / Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed.
• Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job.
• Team Interaction: Individually contributes to the team.

Core Capabilities

• Delivering Excellent Services : Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality : Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
• Fostering Innovation :Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications

Work Experience: Relevant Work Experience

Experience Level: Less than 1 year

Education: High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.