Senior Radiology Front Desk Specialist

Salem Health Hospitals & Clinics; Nashville (TN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking a dedicated Front Desk Reception to provide service to patients before, during, or after appointments. You will maintain proficiency in PSS tasks and support workflow using our scheduling and registration systems.

The role emphasizes patient communication, accuracy in documentation, and teamwork within Radiology Services. You may assist with onboarding and participate in interview processes for new staff.

Qualifications

• Proven ability to provide patient-focused service in a clinic/hospital setting.
• Familiarity with scheduling and registration systems or EHRs.

Responsibilities

• Performs all Patient Service Specialist responsibilities.
• Facilitates pre-authorization, precertification or predetermination of procedures and resolves issues.
• Manages templates including utilization, wait list and quality audits.
• Monitors patient schedules and optimizes resources and workflow.
• Maintains quality and engages in quality improvement efforts in operations impacting patients and staff.
• Participates in interview process for new PSSs.
• Assists with onboarding and training of new hires and manages onboarding checklist.
• Other duties as assigned.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking a dedicated Front Desk Reception to provide service to patients before, during, or after appointments. You will maintain proficiency in PSS tasks and support workflow using our scheduling and registration systems.

The role emphasizes patient communication, accuracy in documentation, and teamwork within Radiology Services. You may assist with onboarding and participate in interview processes for new staff.