Orthopedics Office Assistant - Patient Concierge

Henry Ford Health; Shelby Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Shelby Township, MI is seeking a customer-service oriented administrative specialist to support patients in a medical setting. The role includes greeting patients, verifying information, and handling front-desk duties.

Responsibilities include processing insurance authorizations, scheduling appointments, entering charges, collecting co-pays, and ensuring daily reports balance. This on-site position requires attention to detail and teamwork.

Qualifications

• High School diploma or equivalent or 1 year of relevant experience required.
• Professional licensure/certification is not applicable for this role.

Responsibilities

• Greets patients and visitors, checks in/out, and collects required documentation.
• Verifies and enters demographic information accurately.
• Obtains and verifies insurance authorizations/precertification; schedules appointments.
• Enters, reviews and submits charges; collects co-pays and reconciles daily deposits.
• Provides general office and clerical support to the assigned area.

Skills

Customer service

Clerical skills

Attention to detail

Education

High School diploma or equivalent

1 year of relevant experience

Job description

Henry Ford Health in Shelby Township, MI is seeking a customer-service oriented administrative specialist to support patients in a medical setting. The role includes greeting patients, verifying information, and handling front-desk duties.

Responsibilities include processing insurance authorizations, scheduling appointments, entering charges, collecting co-pays, and ensuring daily reports balance. This on-site position requires attention to detail and teamwork.