Orthopedics Clinic Ops & Patient Experience Leader

UAB Medical West Hospital; McCalla (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

UAB Medical West Hospital is seeking a Clinic Office Manager to oversee day-to-day clinic operations, including supply management, patient flow, and staff coordination.

Ideal candidates will have medical office management experience, strong regulatory knowledge, and a track record of hiring and training healthcare staff. This role requires effective communication with leadership and clinic staff to ensure high-quality patient care.

Qualifications

• Experience in medical office management preferred.
• Strong knowledge of Joint Commission requirements and regulatory standards.
• Excellent communication and interpersonal skills.
• Proven ability to hire and train new staff.
• Ability to coordinate across departments and manage workflow.

Responsibilities

• Approves and coordinates ordering and receiving of medical supplies and medications.
• Expedites patient flow to ensure timely service.
• Reports staffing needs to the Director of Clinic Integration.
• Assists in resolving patient complaints or problems.
• Coordinates between the purchasing department and the clinic.
• Works with Director and COO on clinic improvements.
• Assists with staff performance evaluations.
• Liaises to communicate information from Director/COO to clinic staff.
• Responsible for hiring and training of new employees.
• Uses the AIDET principles with every patient encounter.
• Maintains knowledge of Joint Commission and regulatory requirements on a daily basis.
• Performs other duties as assigned.

Skills

Medical office management

Staff scheduling

Customer service

Regulatory compliance

Hiring and training

Interdepartmental coordination

Education

High school diploma or GED

Job description

UAB Medical West Hospital is seeking a Clinic Office Manager to oversee day-to-day clinic operations, including supply management, patient flow, and staff coordination.

Ideal candidates will have medical office management experience, strong regulatory knowledge, and a track record of hiring and training healthcare staff. This role requires effective communication with leadership and clinic staff to ensure high-quality patient care.