Orthopedic Surgery Scheduling Coordinator — Multi‑Site

Virginia Commonwealth University Health Systems; Richmond (VA); Sur place; USD 24 000 - 36 000; Plein temps

Résumé du poste

Virginia Commonwealth University Health Systems seeks a Patient Surgery Scheduling Coordinator to organize surgery and follow-up appointments for multiple physicians across ACC, Main OR, Stony Point and Southside Regional. You will handle preauthorization and precertification for all surgeries.

Respond to patient, carrier and PCP inquiries by phone or mail, maintain master physician schedules, and collaborate with billing to resolve denials and resubmit appeals when needed.

Qualifications

• Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling.
• Minimum of three (3) years experience with third party medical insurance, HMO and managed care.
• Education: High School Diploma or equivalent, Associate Degree preferred.

Responsabilités

• Maintain master schedules for each physician by scheduling surgery cases and managing departmental block time.
• Respond to inquiries from patients, insurance carriers and PCPs by telephone and/or written correspondence using quality customer service.
• Collaborate with department billing staff to investigate denials and resubmit appeals as necessary.

Connaissances

customer service

appointment scheduling

medical terminology

communication

Formation

High School Diploma

Associate Degree in Business

Outils

GE/IDX

Cerner

Description du poste

Virginia Commonwealth University Health Systems seeks a Patient Surgery Scheduling Coordinator to organize surgery and follow-up appointments for multiple physicians across ACC, Main OR, Stony Point and Southside Regional. You will handle preauthorization and precertification for all surgeries.

Respond to patient, carrier and PCP inquiries by phone or mail, maintain master physician schedules, and collaborate with billing to resolve denials and resubmit appeals when needed.